The files that can’t be scanned by the Avast antivirus software are mostly password-protected. The Avast antivirus software can’t read the password that you use to protect your files. So, the files that are protected by a password cannot be scanned by the Avast antivirus software.
The instructions given below explains what to do when the avast antivirus software says it can’t scan a file.
If the Avast Smart Scan gets stuck, you can follow these guidelines to fix the issue.
If Avast is unable to scan some files on the computer, it means that there is an internal system issue such as bad archive or any other file access related issue.
It does not mean that the file is a threat to the computer’s security. If you need to find the reason for why a specific file is not scanned by Avast, follow these steps.
If the Avast mobile scan fails, try clearing the Avast app’s cache and check whether the issue is resolved.