Bitdefender Error

  3. Error Codes in Bitdefender

Bitdefender Antivirus Error Code

Bitdefender errors may occur at times due to several reasons. Some of the common troubleshooting solutions are stated below for fixing the error codes on Bitdefender. Solutions for a few error codes are explained in detail. Refer to these steps to get the software to a working state.

Bitdefender Security Error Code 1002

  • The first Error Code solution is to scan the entire system. Press the Windows key and the I key together. The Windows Settings app will open.
  • Tap the Update & Security option followed by the Windows Security option.
  • Under that, select the Virus & Threat Protection option and then click on the Run a New Advanced Scan option.
  • Highlight the checkbox near the Full Scan option and then tap the Scan Now button.
  • If any virus or malware is found, it will be removed automatically.
  • The next solution is to perform a disk cleanup. Launch the Command Prompt on your system as the Administrator.
  • Tap Yes on the UAC screen, key in cleanmgr, and tap the Enter key.
  • Select a particular drive in the pop-up window that appears next. Select OK.
  • Tick all the options displayed on the next page and tap OK.
  • Navigate to Update & Security under the Settings menu and install the Windows update that is available.
  • Uninstall the Bitdefender software from the system by navigating to Apps from the Settings menu.
  • Find the Bitdefender Total security app and click the Uninstall button. Install it again after a few minutes. Check if the issue has been cleared.
  • The proceeding solution is to Reset the PC by pressing the Windows+S keys simultaneously.
  • In the search box, key in Reset this PC and open it. Tap the Get Started button available on the next screen.
  • Follow the guidelines that are displayed on your screen to complete the process.

Bitdefender Error Code 1004

You can follow these guidelines to create a bootable Bitdefender rescue disk CD.

  • The error code 1004 is the VPN error that occurs with Bitdefender. Follow the steps below to resolve the VPN issue.
  • First, carry out the common troubleshooting mechanism to sort out the error.
  • Check if you are connected properly to the Internet. Reconnect the computer to the router is required.
  • Sometimes, the firewall of the router might cause this issue. Turn off the firewall of the router you are using and then check if the issue persists.
  • Check if any other Proxy/VPN is running on your system. If so, disable it and continue to use the Bitdefender software.
  • Next, restart the computer and try connecting to the Bitdefender VPN.
  • In case you are connected to a public WI-Fi, then the Bitdefender might face such issues.
  • Try associating the device to a different wireless network and check if the problem is rectified.
  • Ensure that you have enabled the VPN adapter. Click the Start Menu icon, type ncpa.cpL, and tap the Enter button.
  • Choose the AnchorFree TAP-Windows Adapter V9 from the Network Connections window that appears next. Select the Enable option.
  • The final solution is to modify the DNS. Select the Network and Internet option from the Control Panel.
  • Choose the Network and Sharing Center option followed by the Change Adapter Settings option.
  • Find the adapter that is active and right-click on it. Tap the Properties option from the drop-down list.
  • Click the Internet Protocol Version 4 (TCP/IPv4) option and select the Properties option available at the bottom of the window.
  • Manually enter the Preferred and Alternate DNS Address in the next step. Set Preferred to 1.1.1.1 and Alternate Address to 1.0.0.1.
  • Click the OK button to save the new address and restart your computer. Check if the 1004 error code has been resolved successfully.

Bitdefender Vpn Error Code 1009

To fix the Bitdefender VPN error code 1009, perform the instructions given below.

  • If you run two VPN applications at a time on your system, then there is a chance for the VPN error code 1009 to occur.
  • If so, disable another VPN application temporarily while running the Bitdefender VPN application.
  • Check if your internet connection is good and stable.
  • If the internet connection is poor, then connect the Bitdefender VPN application to the network manually. To do that, follow the instructions given below.
  • Reboot your system. Switch on your strong wireless network and connect the system to it.
  • Make sure to enable the Bitdefender VPN application during the connection process.
  • Click the Start menu on your system and type the ncpa.cpl keyword in the search bar.
  • Click the Enter button. Now the Network Connection screen will open.
  • Scroll down the Network Connection screen and look for AnchorFree TAP-Windows Adapter V9.
  • Select & right-click AnchorFree TAP-Windows Adapter V9 and click the Enable button from the menu list.
  • Now, try to connect with the Bitdefender VPN application.

Bitdefender Error Code 1018

To fix the Bitdefender Runtime error code 1018, perform the troubleshooting steps given below.

  • This issue may cause due to conflicting programs. So, when this issue occurs, try to close the conflicting programs on your system. To do that, follow the procedures given below.
  • Launch the Task Manager application on your system by pressing the Ctrl + Alt + Del keys .
  • Navigate to the Processes tab, highlight the programs you wish to stop, and press the End Process button.
  • Now, check if the issue is resolved. If not, then update or reinstall the Conflicting Programs.
  • To do that, click the Start menu followed by the Control Panel option.
  • Select the program and click the Uninstall a program option.
  • Check if you can to run the Bitdefender VPN application. If not, then upgrade your virus protection software installed on your computer and install the latest Windows update.
  • If the issue persists, then contact the Bitdefender technical support to sort out the issue.

Bitdefender Vpn Error Code 1009

To troubleshoot the Bitdefender VPN connection error code 1009, perform the instructions given below.

  • Reboot your system. After that, try to connect the Bitdefender VPN application.
  • If your current network strength is weak, then connect your system to other good network connection.
  • Check and make sure that the VPN adapter feature is enabled on your system. To check it, follow the Bitdefender Error procedure given below.
  • Click Start, type the ncpa.cpl keyword in the search bar and tap the Enter button on your system’s keyboard.
  • Select and right-click the AnchorFree TAP-Windows Adapter V9 option on the Network Connections screen.
  • Click the Enable option if it’s disabled.
Bitdefender Error

Bitdefender Vpn Error Code 1010

  • The Bitdefender Error code 1010 usually occurs while downloading, uploading, or accessing content from the Internet. Always make sure that you have a stable internet connection when you perform these operations. Do the following steps to resolve the Bitdefender Vpn error code 1010.
  • Make sure to connect your PC to the Internet via Wi-Fi.
  • Before you enable Bitdefender’s VPN, disable the firewall configuration settings on your system.
  • Do not connect your system to another VPN.
  • Restart your device to resolve the issue if the above steps fail to rectify the problem.
  • Ensure that a stable network connection is available throughout the troubleshooting process.
  • Uninstall Bitdefender VPN and try to reinstall it.
  • Download the updated version of Bitdefender VPN from the official site and open the downloaded file.
  • Click the Bitdefender Interface option and select the Privacy button on the left panel of the screen.
  • Open the VPN Control Panel tab and click the Install Bitdefender VPN button to install the downloaded file.
  • Now, you need to modify the DNS settings. To change the DNS settings, follow the next step.
  • Go to Control Panel Network and Internet Network and Sharing Center Change adapter settings Settings option Properties.
  • Now, choose the Internet Protocol Version 4 from the given connection list and then click the Properties option to change the DNS after selecting the DNS Server.
  • If you are not able to modify the DNS server, contact our technical support team to troubleshoot the problem.

Bitdefender Vpn Error Code 1011

Proceed with the following guidelines to use the Bitdefender Error rescue CD.

  • The main cause for the error code 1011 is when the update server is offline or when the update server port is closed. It may also occur if the endpoint fails to access the update server network location.
  • First, try to find the main reason for the error code 1011 and resolve it accordingly.
  • If the update server port is closed on 7044, open the 7044 port to fix the issue.
  • Make sure the endpoint has access to the update server network location.
  • Use the command telnet IP_updateserver 7074 to check the access.
  • Enter Ping IP_updateserver 7074 in the command window to verify that you can ping the update server from the endpoint.
  • Use the command sudo service arrakis restart in the command box to restart the server service when the update server is on the GravityZone appliance or Linux Relay.
  • Make sure that the executable Bitdefender Error file of update server is running. If not, start running the file manually.