Can't Remove A Virus Malware

A Virus is a type of malware that infects your system data. If the files on your system are affected by a virus, you cannot access them. There are many ways to remove malware from your Windows computer. If you aren't able to remove any malware, follow the below-mentioned steps to fix the problem.

If you have already powered on your computer, hold the Shift key and click the Start menu.

Select the Power icon and click on Restart.

Now, your computer will restart and open the Advanced boot options menu.

On the Choose an option screen, select the Troubleshoot option.

Under Troubleshoot, select the Advanced options tab.

On the next screen, select Startup Settings followed by Restart.

Press the Num 5 key to restart your computer in Safe Mode with Networking.

When the system boots in Safe Mode, you will be allowed to use the Disk Cleanup tool.

Click the Start menu and scroll down to Windows Administrative Tools.

Expand Windows Administrative Tools and select Disk Cleanup drop-down list.

In the Disk Cleanup window, navigate to the 'Files to delete' section.

Check the Temporary files checkbox and click the OK button.

Now, remove the virus on your computer and check if the problem has been resolved.

If the Antivirus software installed on your computer is failing to remove the malware, uninstall the software and install another Antivirus software. To do so, follow these steps.

Open the Control Panel app first.
Click on Programs and select the Uninstall a program option.
Select your Antivirus program from the displayed list and click the Uninstall button.
If prompted, confirm your action towards deleting the Antivirus software.
After uninstalling the Antivirus software, restart your computer.
Download a standard Antivirus program and install it on your computer.
Run the installed software and click the Scan button to check for virus-infected files.
After completing the scan, check if the antivirus software could remove the virus from your computer.