- First, uninstall the ESET antivirus in the correct way.
- Click Start and then select All programsESET Uninstall.
- Now, restart the computer.
- Once the computer restarts, make sure that you can see all the hidden files and folders.
- Next, select Folder Options and click View.
- Now, choose the Hidden Files and Folders option.
- Again, click the Start button My Computer and then proceed to and delete the folders below.
- C:\documents and settings\All Users\Application Data\ESET
- C:\Documents and Settings\%USER%\Application Data\ESET
- The Windows Vista/7 users must delete the folders below.
- Now, uninstall the toll in the safe mode.
- Finally, download and install the new version of the ESET product from the manufacturer’s site.