2. Mcafee Antivirus Issues

How to Install Mcafee Antivirus Software?

McAfee is antivirus software available for free. You can download the free version from the manufacturer’s website. Then Install Mcafee Antivirus Software. The software scans your system periodically to prevent the virus from attacking the system. The subscription of the software includes ultimate parental control and 100% safety from viruses. You can renew the software automatically.

Install Mcafee Antivirus Software

How to Install Mcafee Antivirus?

  • To install the McAfee Antivirus on your system, you have to open a browser and navigate to the McAfee website.
  • Enter home.mcafee.com and press the Enter button.
  • Select the My Account option and then choose the Sign In option.
  • If you have a McAfee account already, key in the Email address and Password in the respective fields.
  • Click the login button.
  • If you do not own an account with McAfee, select the Register Now option and follow the Mcafee Antivirus Issues guidelines to register.
  • After setting up an account, log in using the credentials.
  • The succeeding step is to choose the type of device to Install Mcafee Antivirus Software.
  • Tap the Download button and agree to the License Agreement.
  • Make a note of the serial number displayed so that you can use it in the future.

How to Install McAfee Antivirus on Windows?

  • Double-tap the Product packaging option to open it.
  • Locate the Quick Start guide menu in the Product package option.
  • In the Quick Start guide, you can find an Activation/Product key.
  • Now, open a browser and sign into the wen install link on the card.
  • Enter your Activation? Product key in the respective field and if the country name is different in the selection list change it.
  • Make sure to register as a new user or login with your existing user, while prompted.
  • After finishing the online activation process, use the CD to complete the installation process.
  • Place the CD in the drive of your computer.
  • Accept the Terms & Conditions to start the installation.
  • Clear the checkbox and enter the Activation/Product key from your CD, and the account details.
  • Once you complete all the steps, click the Finish button.

How to Install McAfee Antivirus on Mac?

  • Remove the existing security software from your Mac computer.
  • Visit the McAfee Security page and select Get McAfee Security Online.
  • Log into your account using the registered email address and password.
  • Click Install Locally and start the installation process.
  • Double-click on the downloaded file and click the Run option.
  • If a prompt appears for confirmation, click Open.
  • Select Agree & Install and a security tool window will appear on the screen.
  • Click Install Helper and select Open Security Preferences.
  • Select Allow and click Continue to complete the installation.
  • Restart your Mac computer and you will see the McAfee software appearing on the screen.

Install McAfee Antivirus for Linux

  • Remove the existing security software from your Mac computer.
  • Visit the McAfee Security page and select Get McAfee Security Online.
  • Log into your account using the registered email address and password.
  • Click Install Locally and start the installation process.
  • Double-click on the downloaded file and click the Run option.
  • If a prompt appears for confirmation, click Open.
  • Select Agree & Install and a security tool window will appear on the screen.
  • Click Install Helper and select Open Security Preferences.
  • Select Allow and click Continue to complete the installation.
  • Restart your Mac computer and you will see the McAfee software appearing on the screen.

Steps to Activate McAfee

  • To activate McAfee antivirus on your Windows computer, check if you have any security applications installed or do Install Mcafee Antivirus Software.
  • In case you were using McAfee antivirus on your device, uninstall it by clicking the Add or Remove Programs option from the Windows control panel.
  • You can also extend the subscription by entering the product key that you have purchased.
  • It will save the processing time taken to install a new antivirus software.
  • You can follow both the Web installation method to register your product key and later install it using the CD provided.
  • pen the packaging and look for the Product or Activation key in the Quick Start guide.
  • You should have a link where you can enter the Activation code. After you view it, open Google Chrome on your computer.
  • Enter the web install link in the address bar of the Chrome browser and when the page opens, select your country, and then type the Activation key.
  • If you have an existing account in McAfee, log in using those credentials when it prompts on the computer else, create a new one.
  • Place the software CD on your computer’s CD drive and the installer automatically runs the process if the Setup.exe file does not run from the CD.
  • When the End User License Agreement page opens, read and accept it to proceed further.
  • At times, the McAfee installer prompts you to provide input. At that time, enter the Activation key that you have.
  • Also, provide your McAfee Account’s username and password, and then continue to complete the installation. If you have any Mcafee Antivirus Issues repeat the steps again
  • Now, click on Finish and close the window.

Steps to Create McAfee Family

  • You can create a McAfee Family from any Android or Mac device.
  • Go to the Play Store and look for the McAfee Family Parental Control app.
  • Select the Install button and wait for the app to get installed on your device.
  • Once the McAfee app is installed, open it.
  • Now, carefully read the McAfee License Agreement and click Continue.
  • Sign into the McAfee account using your username and password.
  • Click Parent Device and update the settings according to your requirements.
  • Enable the Child Mode if you share the device with your children.

How to Enable Complete Protection In McAfee?

  • Power on the computer in which the McAfee software is installed.
  • Open the McAfee software on your computer.
  • Select Web and Email Protection or the gear icon.
  • Click the Firewall menu.
  • Push the slider to the right to turn on Complete Protection.

How to add a child to your Account?

  • To add a child to your account, open the Install Mcafee Antivirus Software on your computer.
  • As soon as the application window opens, you will see a plus (+) sign on the screen, tap it.
  • When you click the Add button, the first step in adding a child to your account is complete.
  • To enter details about your child, there will be some entry fields.
  • Enter the child’s First name and select the Age of the kid from the drop-down menu.
  • To know more about the restriction levels, click the (i) icon.
  • To ensure you are adding a child under 18, you have to check to mark the box and then click the Add button.

How to Install On Your Child Device?

  • The first step is to launch the McAfee security product on your computer.
  • Select the Parental Controls option and then choose the Parental Controls link.
  • Click the Set option under the Administrator Password section.
  • Key in a password of your choice and enter a Password hint in the Hints field.
  • Tap OK in the Confirmation dialog box.
  • To set up protection for child user accounts, follow the below-given steps.
  • Select the Protect button and then choose the age range.
  • Choose Optional Settings and then check if the Block Websites that Contain Potentially Inappropriate Images or Language from Appearing in your User’s Search Results is selected.
  • You can also type URLs to block if you want to. Click the Allow or Block option to block or give access to a URL.

Steps To Enable Mcafee Firewall Settings

  • To enable the firewall settings on your computer, locate the McAfee Security icon and select it.
  • Look for the McAfee Internet Security Preferences option in the window and select it.
  • Click the Firewall icon to enable it.
  • Modify the other options if required and close the window.

How to Enable McAfee Safe Connect on Browser?

It is necessary to safeguard your device from the prying eyes when you are using an internet connection. McAfee does the job of protecting your privacy data and keeps it secure. It uses a VPN to strengthen security.

  • You can download and install the McAfee Safe Connect application from the manufacturer’s site or the app store on your device.
  • Safe Connect provides a free trial version. To extend the services, subscribe to its monthly or annual plan.
  • Create your account to use the application on multiple devices.
  • You can connect a maximum of five devices to the Safe Connect.
  • Log in to your McAfee account and locate the menu bar.
  • Click the Settings option from the menu.
  • Turn on the Automatically turn McAfee Safe Connect option to enable the application on your browser.

How to Schedule automatic full scan, McAfee?

A full scan is required for the antivirus software to protect your PC from viruses, malware, and other security threats. A default scan schedule is preset in the antivirus software so that even if you do not initiate a scan, it scans your system once a week and notifies on Mcafee Antivirus Issues if any.

  • If you are on the Home page of the software, click on Real-Time Scanning.
  • It opens the Scheduled Scan Setting page under which you should select Scheduled Scan Settings.
  • Set the scan frequency from the drop-down present next to Use McAfee Scan Schedule.
  • To conserve the resources of your computer, you can cut down the speed of scan under the Scan Using Minimal Resources.
  • After changing the preferred settings, click Apply to save them.

How to Configure Parental Control in McAfee?

  • Power on your computer and open the McAfee product.
  • Go to the Parental Controls tab and click Parent Control.
  • lick Set in the Administrator Password section.
  • Type a new password and set a hint for it.
  • Click Next and a confirmation dialog box will appear on the screen.
  • Now you can start protection for specific child users.
  • Choose the appropriate age range for the specified user.
  • Each range comes with pre-configured settings.
  • Once you complete the setup, click Done.
  • You can click Optional Settings to block a specified site which contains inappropriate results.

How do I Configure Privacy Settings in McAfee?

  • If your Windows system has Internet 6.x, launch it. You can find the Internet Options under the Tools menu.
  • If you are in the Internet web zone, set the security level to medium or lower.
  • Set to the Default level option for recommended settings.
  • Activate the ActiveX controls under the Customer level. Confirm the Install Mcafee Antivirus Software changes by clicking the OK option.
  • You need to set the Privacy tab and click Advanced.
  • Check if the Override Automatic cookie handling and Always allow session are chosen. Click OK.
  • After completing, exit Internet Explorer.

How to Create the Administrator?

  • You can create the administrator account easily by logging into the official McAfee website.
  • In the website page, click the Menu option and look for User Management.
  • Click the User Management option and tap New User.
  • The dialog displays and you have entered the necessary user details in it.
  • Type the username and the email address of the user you wish to name as administrator. As soon as you enter the detail in the respective field, an invitation message is sent to the user’s email address.
  • The user can use the invitation mail sent by McAfee to activate the Standard User account.
  • If you wish to transfer the Owner User Permissions to the new user, then click the Menu option in the McAfee official page and select the User Management.
  • Choose the user from the set and click the Transfer Ownership to this User option. All the administrator rights get automatically transferred to the user you have selected.

How to Add Users?

  • Follow the below-given steps to add a user to your account.
  • The initial step is to log in to your McAfee account using the credentials you know.
  • Select the image of your profile present in the top right corner and click the Account option.
  • Tap the Users tab and then choose the Add User option.
  • Fill the details that are required and select the Add User button.

Steps To Assign User Name And Password

  • The first step is to select the Menu option and then choose the Data Protection option. Tap FRP Keys.
  • Under Actions, go to Key Assignments and select the Assign UPKs option.
  • Choose whom you want to assign the key to. You can select Users, From the groups or the Organizational Units option.
  • Choose the Password Authentication option in the next Mcafee Antivirus Issues screen to provide access through passwords.
  • Tap the OK option. Once the task is available, the status will go from Pending Processing to Processing in Progress and finally to Processing was Successful.

Setting Up Time Limits For User

The following instructions help you set up time limits for the user.

  • Log into your McAfee account using the credentials.
  • Navigate to the Safe Family option and choose the Rules icon.
  • Tap the Screen Time tab to take a look at the Screen Time Rules.
  • The proceeding step is to choose the Screen Time Rules drawer.
  • Set the preferred time interval in the next screen and the user will be allowed to access the page for the specified time limit.

How to Set Up Cookie Blocker?

  • McAfee has the option for allowing the specified sites to provide cookies.
  • From your System Clock, you have to click on the M-icon which is red.
  • Select the Privacy Service tab and then choose Options.
  • Mention the URL of the website from which you want to allow cookies.
  • Click the Add option once you are done.
  • This setting will block cookies from other sites.

How to Create Website Permission?

  • Launch the Protect Your Family screen.
  • Tap the Arrow available next to the user’s name to view the options available.
  • Select Optional Settings and key in the URL of a website in the Website Address textbox.
  • Choose the Allow option and then select Add.

To Block a Website

  • Navigate to the Protect Your Family screen and then click the Arrow icon near the name of the particular user.
  • Enter the web address of the website you want to block in the respective field.
  • Choose the Block option and then select Add.

How to Modify User Details?

  • To modify the McAfee user details, go to the manufacturer’s site.
  • Hover the cursor on My Account and the related option that gets displayed.
  • Select the Sign in option to specify the login credentials and validate it by clicking the Log in button.
  • Choose the Update Profile option and start modifying the Install Mcafee Antivirus Software information as per your requirement.
  • Do not forget to save the changes.

How to Change User Information And Password?

  • Sign into your account as per the steps mentioned in the above procedure.
  • Place the cursor on the My Accounts option and select the Update Profile link.
  • You can find text boxes next to the user information options like username, email address, password, and the shipping address.
  • Modify the details on this page and save your changes.

How to Change Time Limits?

  • Once you sign into the manufacturer’s site, hover the cursor on the Sign In option and choose the Subscription link.
  • A tabular column with the subscription details appear.
  • Beneath the Expiry Date column, locate the Renew option and click on it.
  • You can change the time limit from this page.

How to Modify Cookie Blocker?

  • To modify the cookie blocker, you must sign in to Privacy Service as the Administrator.
  • Select the user Mcafee Antivirus Issues details you are modifying and click the Edit button.
  • Click the Cookies option and the related information appears.
  • You can reject or accept the cookies and click the Apply option.

How to Remove User?

  • Select the name of the user and click the Remove option.
  • Confirm your selection by clicking the Yes option.
  • Do not forget to close the Privacy Service window after removing the user.

How to Configure the Startup User?

  • The initial step is to log on to the McAfee website from your device.
  • Type home.mcafee.com in the address bar and press the Enter button.
  • Tap the My Account option and then choose Sign In.
  • If you have a McAfee account already, then key in the Email address and the Password to log in.
  • If you don’t have an account, then select the Register Now option.
  • Read the prompts displayed and follow them to create an account.
  • Once the registration is over, log in with the credentials.
  • A startup user is now created.
  • Next, select the type of device and the McAfee software you want to install.
  • Click the Download button and agree to the License Agreement.
  • Note the serial number and you have to use it later.
  • The instructions displayed on the screen should be followed to install it successfully.

How to Retrieve Administrator Password?

  • You can use the registered email id to reset your password.
  • Retrieving the old password is tricky.
  • Open the McAfee software on your computer and click My Account.
  • Select the My Info or Your Subscription tab.
  • You will see your registered email id under the subscription details.
  • Note the registered email id and click the Login button.
  • Enter the email id in the respective field and click Forgot Your Password?
  • If asked, enter your registered email id again and click Send Email.
  • Now login to your mail and check the Inbox.
  • An email with a subject line Reset your McAfee password will be received.
  • Select the link given in the email and follow the on-screen instructions to set a new password.

How to Configure Shredder Settings in McAfee?

Shredder is a wonderful feature of McAfee that removes unwanted permanently deleted files and protects your privacy.

  • Right-click the M icon present next to the clock in the Windows Taskbar.
  • Click Open McAfee Security Center. In the window, select Data Protection.
  • Choose the Shredder link under the Data Protection option.
  • On the next window that appears, choose Recycle Bin, Temporary Internet Files or Let me choose under Choose a folder to shared.
  • Under the Choose the shred type drop-down menu, select the type of shred such as Quick, Basic, Safe, Comprehensive, or Complete.
  • Now, click Shred and then select the same in the next window as well.
  • Click Done and the shredding process is complete.

Note: If you do not find the M icon in the Windows Taskbar, press the Windows button on your keyboard, click All Programs and select McAfee Security Center or re-install Mcafee Antivirus Software.

How to Renew McAfee Subscription?

  • Sign up to the McAfee account using your username and password.
  • Your account details display on the screen.
  • Select the Subscriptions option under the My account icon.
  • It will display a list of subscriptions on the account.
  • The expired subscriptions are listed.
  • Click the Renew option for subscriptions.
  • After renewing it, all the latest features of the plan can be used.

How to Remove McAfee Completely?

  • On your system, open Control Panel, and look for Programs. Once, you find the Programs option, click on it.
  • A list of software that is installed gets displayed on the screen. From this list, select the McAfee file.
  • When you click the McAfee file, the Uninstall/Change option is displayed at the top of the tab.
  • Click the Uninstall/Change displayed or right-click the McAfee file and select the Uninstall option.
  • The McAfee antivirus utility will open. Go ahead and click the McAfee Antivirus Plus option.
  • If you are sure that you will not install this software on your computer, Remove all files for this program.
  • Click the Remove button available at the bottom of the screen.
  • Now, open the internet browser on your computer and sign into the official McAfee antivirus software page.
  • Enter the keyword uninstall McAfee in the entry field and click the Go button. In the page loaded, you will see a removal link under the Download & run the Mcafee Consumer Product Removal (MCPR) tool section.
  • Click on that link and the removal software gets downloaded on your browser. Open the removal file and click Yes to confirm the action.
  • Accept the Terms & condition in the next window by clicking the Agree button and tap Next. Go with the instructions to complete the removal process.

Troubleshooting

Make use of the instructions given here to solve any Mcafee Antivirus Issues with your McAfee Antivirus package.

How to Fix "Download Cannot Continue – No Internet Connection"?

  • There is a network problem if this error occurs.
  • If the download stops, wait for a few minutes. Try downloading it again to check if the issue has resolved.
  • Verify if you have a high-speed Internet connection.
  • The next solution is to navigate to the McAfee Consumer Support homepage and run the Virtual Technician.
  • Tap the Download and Run option and save the file as mvt.exe.
  • Double-click on the file to run it.
  • Give permissions to run MVT by selecting the Yes option in the Windows User Account Control dialog box.
  • MTV then scans your computer to check if there any issues.
  • Tap the Autofix option to let MTV fix the problem.
  • Remove any third party firewalls or other security applications available on your computer.

How to Fix "Unable To Continue Installation – Error 0"?

  • There are various solutions to resolve error 0 that occurs on McAfee. They are as follows.
  • Install the security application again and check if the issue persists.
  • Try the installation process from a different browser.
  • Change the DNS settings on your network card to a public server.
  • Go to the manufacturer’s support page and navigate to the virtual technician section.
  • Download and run the application.
  • Enable the Allow MVT to Run option and wait until the MVR completes scanning.
  • Select the Autofix option if the application detects the issue.
  • Contact the support team if you cannot solve the problem with the steps mentioned above.

Not able to unlock McAfee Mobile Security on a device

  • The error can happen if the anti-theft mobile apps and the McAfee Mobile Security software are incompatible.
  • It can also occur if the software is not able to receive commands from the server.
  • The software has no Internet connection to trigger the Forgot PIN option on the Device window.
  • McAfee Mobile Security provides a web portal that can be used for controlling and sending commands to the device.
  • If you are not able to unlock the device with an appropriate PIN, comply with the steps that are listed below,
  • Sign in to using your email address or mobile number.
  • If you use more than one account, choose the correct one.
  • Navigate to the Lock Page window and click on the Unlock option to send the command to the device.
  • To get the support PIN from the web page, go to the official site and then choose the Email option.
  • Select Forgot PIN and then enter the mobile number or email ID.
  • Tick the checkbox that is present next to the My mobile device is locked option.
  • Verify the registered email ID and a mail will be sent with the support PIN in it.
  • To request the PIN from the device, click the Forgot PIN option.
  • Choose Send me an email and open your email and then make use of the support PIN to unlock your device.
  • To unlock your device using Security Scan, choose the Forgot PIN button.
  • Click the Answer Security Question option and enter the answers to all the questions that you have set previously.
  • Choose the Submit button, and you will be instructed to enter a new PIN.
  • Link your device with data connectivity to confirm that the new PIN is communicated to the server befor you Install Mcafee Antivirus Software on your device.

Steps to fix VirusScan stops scanning at 98% or 99% complete

  • To solve this problem, you can try out the solution which is given here.
  • Open your McAfee software on your computer and click Navigation. Select General Settings and Alerts.
  • Open Access Protection and disable Use Access Protection by clicking on the checkbox.
  • Download the ModifyCntxtld.exe tool from the manufacturer’s site and save it on your desktop.
  • Right-click the tool and choose the Run as Administrator option.
  • On the User Access Control prompt, click Yes.
  • Go back to the McAfee product’s home screen and click Navigation.
  • Select General Settings & Alerts and open the Access Protection tab.
  • Click the Use Access Protection checkbox and select Apply.
  • Now, restart your computer and you can run a scan.

How to remove incompatible third-party applications?

  • Search your system for incompatible applications if any or go to McAfee website to know the list of such applications for the type of operating system that you use.
  • If you are using a Windows OS, remove those apps from Add or Remove programs in the control panel.
  • In case of Mac, you can drag the app to trash.
  • After deleting the apps, reboot your Windows or Mac computer.
  • Reinstall or rerun your McAfee antivirus software.

FAQ's

My account is locked. How do I get back in?

Contact the technical support member or customer support to unlock your account.

How do I turn Auto-Renewal on or off?

  • Sign into the official page of McAfee and click My Account.
  • You have to enter your email address to log in to the official McAfee website.
  • Select the Auto-Renewal settings and click Turn ON/OFF.

Mcafee Blocking Network Drive Connection

  • The first step is to double-click on the M shield icon present in your taskbar.
  • Select the Web and Email Protection option and then choose the Firewall link.
  • Check if the firewall is turned on in the Firewall Options window that appears.
  • The next step is to choose the Program Permissions drawer.
  • Scroll the screen downwards and write down the application rules that you have created. Make a note of the block rules also.
  • Outbound access can be granted to programs that require network connectivity.

FAQ's

Safe Family Not Reporting Activities

  • If the Safe Family is not reporting the activities, then do the following.
  • Log into the Sage Family and mention the parent login credentials.
  • Move to the right of the screen and select the Profiles icon at the bottom.
  • Select the Switch Profile option and choose your kid's profile.
  • Go to Settings -> Accessibility -> Safe Family.
  • Check if the Accessibility option is turned on.
  • Remove the child’s account and added it back.
  • Disable the firewall option and check if the problem continues then re-install Mcafee Antivirus Software.

Quick Scan Cancelled Itself

  • When you are running the QuickScan option, an error message displays which states that the scan process has stopped.
  • To let the scan process complete successfully, turn Off the Access Protection feature and then run the ModifyCntxld.exe file.
  • Open the McAfee product. Choose the Navigation option, else click the Cog button available at the top right of the screen.
  • Click on the General Settings and Alerts option and open Access Protection, and then untick the checkbox available next to Use Access Protection. Now, select the Apply button.
  • Download the ModifyCntxld.exe tool and then save the file on your Personal Computer.
  • On the User Access Control dialog box, select the Yes button. Turn On the Enable Access Protection feature.
  • Open McAfee and choose Navigation, and then select General Settings and Alerts.
  • Open Access Protection and mark the Use Access Protection checkbox.
  • Click the Apply option and then restart your Mac or Windows system. If any of the above doesn't work try to Install Mcafee Antivirus Software again.