2. Norton Antivirus Troubleshooting

How to Install Norton Antivirus with Product Key?

Norton Antivirus is a software that facilitates the users to prevent viruses and other malware from entering the computer or other devices. It also protects your computer from viruses, Trojan horses, and spyware. You can use the Norton Anti-virus software to scan the computer for threats. It can block phishing attempts from websites that try to access your confidential information and also go through how to Install Norton Antivirus with Product Key instructions.

How to Install Norton Antivirus with Product Key

How to Download Norton Antivirus?

To download and install the Norton Anti-virus software on your device, follow the how to Install Norton Antivirus with Product Key instructions that are given below.

  • Go to the manufacturer’s site and sign in to your account.
  • If you are not registered to a Norton account, click Create an Account.
  • Furnish the required information and complete the sign-up process.
  • If you have an account already, sign in with your email address and password.
  • Select Sign In and a Get Started page will appear on the screen.
  • Click the Download Norton button and select Enter a New Product Key.
  • Type the new product key and click Agree & Download.
  • If you do not have a product key, enroll your new subscription and go through the how to Install Norton Antivirus with Product Key steps.
  • After you download it, click Run and follow the on-screen Norton Antivirus Troubleshooting instructions if any.
  • Now your Norton product is activated.

How to Install Norton Antivirus on Windows?

  • Turn on your Windows computer and launch a web browser.
  • Go to the manufacturer’s site and click the Sign In button.
  • Type your registered email address and password to sign in to your account.
  • Click Create an Account if you do not have one.
  • If you have a Norton product key, select Enter a New Product Key to continue.
  • If you do not have one, get a new subscription.
  • You can also click Send a Download Link if you wish to install it on other devices.
  • Select Agree & Download and wait for the download process to complete.
  • Click Run and the User Account Control window appears on the screen.
  • Select Continue and follow the how to Install Norton Antivirus with Product Key instructions appearing on the screen to complete the installation.

How to Install Norton Antivirus on Mac?

  • Remove the existing security software from your Mac computer.
  • Visit the Norton Security page and select Get Norton Security Online.
  • Log into your account using the registered email address and password.
  • Click Install Locally and start the installation process.
  • Double-click on the downloaded file and click the Run option.
  • If a prompt appears for confirmation, click Open.
  • Select Agree & Install and a security tool window will appear on the screen.
  • Click Install Helper and select Open Security Preferences.
  • Select Allow and click Continue to complete the installation.
  • Restart your Mac computer and you will see the Norton software appearing on the screen and repeat how to Install Norton Antivirus with Product Key steps.

What are the Steps to Activate Norton?

  • Open the Norton software on your computer or other devices.
  • On the My Norton window, click Open.
  • Click the Buy a Subscription button on the Subscription tab.
  • Now, review your product information and click Buy Now or Subscribe Now.
  • Sign in to your account using a registered email id and password.
  • Enter your payment details and review your purchase before selecting Pay.
  • After a successful purchase, your subscription gets renewed or activated automatically.

How to Enable Complete Protection In Norton?

  • Open the Norton software on the computer.
  • Once the My Norton Window opens, click Open.
  • Select the Settings menu and click Anti-virus.
  • Navigate to the Automatic Protection tab.
  • Under the Real-Time Protection menu, click the SONAR Protection radio button to turn it on.
  • Click the Apply button and wait for some time.
  • Select OK and once you complete the process, click Close.

Quick Steps to Create Norton Family

  • You can create a Norton Family from any Android or Mac device.
  • Go to the Play Store and look for the Norton Family Parental Control app.
  • Select the Install button and wait for the app to get installed on your device.
  • Once the Norton app is installed, open it.
  • Now, carefully read the Norton License Agreement and click Continue.
  • Sign into the Norton account using your username and password.
  • Click Parent Device and update the how to Install Norton Antivirus with Product Key settings according to your Norton Antivirus Troubleshooting requirements.
  • Enable the Child Mode if you share the device with your children.

How to Add a Child to your Norton Account?

  • Go to the Norton software site and sign in to your account.
  • On the home page, click the Add Child tab.
  • Type the child’s name in the Child Name field.
  • Ensure that the name does not contain any special characters.
  • Choose the Restriction Level based on the age of your child.
  • Set a profile picture for your child by clicking the Upload Photo or Select an Avatar button.
  • Click Next. If you are currently using your child’s device, select Yes and then choose Next.
  • If you are not doing this from your child’s device, click No to send a Download link via email.
  • Run the downloaded file and follow the how to Install Norton Antivirus with Product Key guidelines appearing on the screen to complete the installation.
  • Select Agree & Install and click Continue.

How to Install on your Child’s Device?

  • If you have downloaded the Norton software on your child’s device, click Yes.
  • Select Next and run the installer to complete the installation.
  • If you are not using your child’s device, click No to send a download link through email.
  • Now, take your child’s device and open the link that was sent via email.
  • Norton Download Manager will guide you in installing Norton Family on the device.
  • Accept the License and Agreements of the Norton software.
  • Click Continue and go to the Edit Accounts tab.
  • Select the Edit button next to your Child’s name and click Sign In As.
  • Choose the profile that your child uses to log on and click Save.
  • Click the OK button and repeat the above how to Install Norton Antivirus with Product Key steps to add more child names.

What are the Steps to Enable Norton Firewall Settings?

  • Open the Norton software from the device you want to enable Norton Firewall Settings.
  • On the My Norton window, navigate to the Device Security tab and click Open.
  • Click the Settings menu and select Firewall.
  • Go to the General Settings tab and select the Smart Firewall menu to enable it.
  • Click Apply and select OK.

How to Enable Norton Safe Search on Browser?

  • Launch a web browser like Google Chrome, Safari, or Mozilla Firefox.
  • Choose Settings at the top-right corner of the screen.
  • Go to More Tools and select the Extensions menu.
  • Check if the Norton Safe Web is enabled.
  • If it is disabled, click the Enable checkbox.
  • Now, reopen the web browser for the changes to get updated.

How to Schedule a Full System Scan Daily in Norton?

  • Open the Norton Anti-virus software on your computer.
  • Go to the Device Security tab and click Open.
  • Double-click the Security menu and select Scans.
  • Under the Scans and Tasks tab, select Custom Scan.
  • Select Go and wait for the Scans window to appear.
  • Click the Edit icon next to the Quick Scan menu.
  • Navigate to the Scan Schedule tab and set an interval, and then choose the timing how to Install Norton Antivirus with Product Key options.
  • Select Next and click the Save button to update the changes or perform Norton Antivirus Troubleshooting.

How to Configure Parental Control in Norton?

  • Log into your Norton account.
  • Choose the child for whom you wish to enable Parental Control.
  • Click the More Options icon and turn on Mobile App Supervision.
  • Select the Save option to apply the changes.

How to Modify Norton Privacy Settings?

  • Power on your computer and open the Norton software.
  • Go to the Norton Utilities main window and click the how to Install Norton Antivirus with Product Key Settings tab.
  • Select Privacy from the left panel of the Settings window.
  • Choose the required option under Privacy Scan and Clean Settings.
  • You can choose the options given below according to your requirement.
  • Clear All Internet Explorer tracks as part of Privacy Cleaning.
  • Hide Low Disk Space warning messages.
  • Examine Open Internet browsers during Privacy Clean.
  • Log Clean Results.
  • Restart Windows Explorer after Privacy clean.
  • View logFile.
  • Click on the checkbox next to the option to enable it.
  • After you set the necessary privacy settings, click the Save button to apply the changes.

How to Configure File Recovery Settings?

  • Open the Norton Anti-Virus software on your computer.
  • When you see the My Norton window, click the Open menu which is next to the Device Security tab.
  • Double-click the Backup menu and select Restore Files.
  • Under the Restore From the menu, click View All.
  • Select a backup set and click OK.
  • Click Browse for Files and Folders under the Files menu.
  • Choose the file that you want to recover and click OK.
  • Select a particular location where you want to store the file by clicking Restore To and also go through how to Install Norton Antivirus with Product Key stesp.
  • Click Restore Files and close the tab.

How to Configure Shredder Settings in Norton?

  • Navigate to the Norton Utilities main window and click the Settings tab.
  • Select Shredder from the left panel of the Settings window.
  • Choose an algorithm to delete files under the Shredder Settings permanently.
  • You can choose the Pseudorandom Algorithm, Gutmann Pass Algorithm, or Us DoD 5220.22-M.
  • Click the Save button to update the changes.

How to Configure Uninstaller Settings in Norton?

  • Open the Norton software on your device.
  • Go to the Norton Utilities main window and select the Settings tab.
  • Select Uninstaller from the left panel in the Settings window.
  • Choose the required uninstaller settings from the Norton Antivirus Troubleshooting options displayed on the screen.
  • Click Enable Windows Last Access Date Tracking to track the last accessed applications.
  • Select Notify Checkbox to enable notifications from Norton Utilities.
  • After you complete the settings, click the Save button to apply them.

How to Renew Norton Subscription?

  • Power on your computer and launch the Norton Anti-virus software on it.
  • Go to the My Norton window, select Open.
  • When the My Norton window opens, click the Renew button.
  • On the Subscription window, click Buy a Subscription.
  • Review the Norton product purchase and click Buy Now or Subscribe Now.
  • Sign into your account using the appropriate credentials and enter the how to Install Norton Antivirus with Product Key billing details.
  • Before making the payment, verify your purchase and click Pay.
  • After a successful payment, your Norton Subscription gets renewed.

How to Remove Norton Completely?

  • If you are a Windows user, go to the taskbar and click the Start menu.
  • Open the Control Panel and click Uninstall a Program.
  • A list of currently installed programs will appear on the screen.
  • Choose your Norton product from the list and click the Uninstall or Change menu.
  • Follow the on-screen instructions to uninstall the Norton Anti-virus application.
  • Restart your computer for the product to get uninstalled completely.
  • If you are a Mac user, go to the Applications folder.
  • Double-click the Norton product and click Norton Security next to the Apple icon.
  • Click the Uninstall button in the confirmation window.
  • Enter the administrator’s username & password and click Install Helper.
  • Select Restart Now in the uninstaller window.

How to Perform Norton Antivirus Troubleshooting?

You may face problems while using the Norton Anti-virus software. They may appear when you update the software. To solve the error that has occurred, you can restart the device in which you have installed the Norton Anti-virus software and use the how to Install Norton Antivirus with Product Key guide.

How to Fix Problem while Opening the Norton Antivirus after Update?

  • To fix the issue, close all the running applications on your computer.
  • Restart your computer and go to the manufacturer’s site.
  • Download the Norton Remove and Reinstall tool.
  • Save the tool on the desktop and double-click on it.
  • Read the Terms & Conditions and click Agree.
  • Select the Remove and Reinstall menu.
  • Click the Remove button and select Restart Now.
  • After the restart process is complete, follow the on-screen Norton Antivirus Troubleshooting guidelines to reinstall the Norton product.

How to Fix Problems with Norton when it Shows "You Are At Risk"?

  • To fix the problems, click the Fix Now button.
  • Depending on the status of the issue, it will get solved.
  • The Norton software tries to enable the feature that is turned off.
  • It may also run a scan to fix the issue.
  • If the problem prevails, restart your computer.
  • Go to the My Norton window and click Security.
  • Select Live Update and click OK.
  • Until your product acquires the latest protection updates, run LiveUpdate.
  • Quit all the programs and restart your computer.

Quick Steps to Fix the Live Update Issue if it Freezes at the Downloading Stage

  • Close all the active applications on your computer.
  • Restart your computer.
  • If your computer fails to restart, do the next step.
  • Select the Force Quit option on the menu bar.
  • If you are unable to find the Force Quit option, press Command, Option, and Esc keys simultaneously to launch it.
  • A list of applications will be displayed on the screen.
  • From the list, choose your Norton product and go through how to Install Norton Antivirus with Product Key option.
  • Click Force Quit.

Why you Cannot Connect to Norton Server?

  • The first step to fix the issue is to restart your computer.
  • Close all the active applications on your computer.
  • Restart your computer and click the Start menu.
  • Select the Settings menu and click System.
  • Click Default Apps and navigate to the Web Browser tab.
  • Under the Web Browser tab, choose the browser that you wish to set as default.
  • Activate your Norton Anti-virus to fix the problem.

How to Unlock Norton Password Manager Vault with Mobile Unlock?

  • Install the Norton Password Manager app on your mobile device.
  • Go to the manufacturer’s site and sign in to your Norton account.
  • If you do not have an existing account, click Create a Norton Account.
  • Open the Norton Password Manager app and start your existing vault.
  • If you do not have an existing vault, create a new one.
  • When the application displays the permission window, select Allow.
  • Install the current version of the Norton Password Manager extension on the browser.
  • Sign in to your account and open your existing vault.
  • Click the Norton Password Manager browser extension icon and select Settings.
  • Under Mobile Unlock Settings, click the Set Up option.
  • Select your mobile under My Device and click Turn On.

Quick Steps to fix "The operation timed out. Check your network connection and try again"

  • Go to the Norton Password Manager website and sign in to your account.
  • Enter your online vault password and click Open Vault.
  • If the issue prevails, disable the Network Cost Awareness.
  • To do so, open the Norton software on your computer and click Settings.
  • Select Firewall in the Settings window and move the slider how to Install Norton Antivirus with Product Key` next to Network Cost Awareness to turn it off.
  • Click the Apply option and close the window.
  • If the issue persists, sign out of the Norton Password Manager Vault temporarily, if not try Norton Antivirus Troubleshooting.
  • Restart your computer and download the Norton Remove and Reinstall tool.

FAQ's

Device names don't match up in my.norton.com

This error appears when if Norton Family and Norton Security is available on a single device. You may be not aware of each other if you are using the same device in My Norton. This is the prime reason why this error does not occur. It is recommended to install any of the one software for your child’s safety.

Device not listed in Norton Family

If you have accidentally deleted a device from the portal, you should set up the Norton Family app again. This might solve the issue ur use the how to Install Norton Antivirus with Product Key guides.

NF not Monitoring Text Messages

You can do a power recycle to both the tablet and your mobile so that it can clear the error messages. Sign In to your account and open Norton Family for Parents app on iOS. On the Text Message tab, tap the Settings icon. To start the Text Message Supervision, enable it. Once you are done with it, click the Save button.

Can't Log into Norton Family

Power cycle the device from which you are trying to access the Norton Family account. Wait for some time and go to the manufacturer’s site. Try logging into your Norton Family account.

Norton Family does not Block some pop-up Sites on Android

To solve the issue, block all the other browsers and apps that support irrelevant content. If the issue persists, update the Norton Anti-virus software to the latest version or do Norton Antivirus Troubleshooting. Click the House Rules tab to check if the settings for your child’s device are enabled.

Automatic Background tasks not Working

To enable automatic background tasks in Norton, go to the My Norton window and click Open. Select the Settings menu and click Task Scheduling. You can select the tasks that you want to run and click Apply. You can also disable the features that you do not want.

FAQ's

How do I Change the Owner to Another User?

To change the Owner rights to another user, sign into your Norton account. Go to the Personal Information page and click the Edit icon near Email and Password. Click Update Email and type the email ID in the respective field. You can also change the password if necessary. After you do the required changes, click the Save Settings button.

Live Update does not run Automatically

Ensure that the Automatic Live Update is turned On. To enable it, open the Norton software on your computer and click My Norton. In the main window, select Settings and click Anti-virus. Now, go to the Updates tab and search for the Automatic Live Update menu. Move the slider to the right to enable the automatic live updates. After you enable it, click the Apply button.

Norton Internet Security Hangs and the scan does not Complete

To solve the Scanning issue, download the Norton Power eraser from the web. Choose the location where you wish to store it and click the Save button. Now, double click the NPE.exe file to run the Norton Power Eraser. Accept the license agreement and click the Scan for Risks icon. Now the Norton Power Eraser performs a Rootkit scan. Restart your system after the scanning process is done. After you restart the system, the scan starts automatically. Follow the on-screen how to Install Norton Antivirus with Product Key guidelines to complete it.

Can't turn off Safe Search

To turn off Norton Safe Web, open the web browser that you are using on your computer. Click the Settings menu on the top-right corner of the screen. Select More Tools and click Extension. If the Norton Safe Web is enabled, uncheck the Enable box. Now that Safe Search is disabled, close the web browser and re-open it and then perform Norton Antivirus Troubleshooting.

Unable to Import Norton after Windows Re-Install

To fix this issue, download the Fix tool from the manufacturer’s site. Save the tool on your Windows desktop and right-click on it. Click Run as Administrator and accept the Usage Agreement. Click Next on the Installation window. Follow the on-screen guidelines to complete the setup. Now Norton will be installed automatically on your computer.

Norton Security: Constant error 8504/100

To resolve this issue, download and run the Norton Remove and Reinstall tool. Save the tool on your desktop and double-click the icon to open it. Accept the license agreement and click Remove and Re-install. Select Continue or Remove and click Restart Now. After your computer restarts, follow the on-screen how to Install Norton Antivirus with Product Key guidelines to re-install the Norton product.