Sophos Antivirus Problems

Solutions To Sophos Antivirus Issues

The Sophos antivirus is a communication software that has features like endpoint, encryption, network security, email security, mobile security, and unified threat management. The Sophos antivirus also poses some issues. The common issues are authentication service stopped unexpectedly, Sophos antivirus software not scanning, or responding. You can fix these Sophos Antivirus Problems easily. To know how to resolve common Sophos antivirus software issues, follow the guided instructions given below.

Sophos Safeguard Authentication Service Is Not Running.

  • If the Sophos Safeguard authentication service stops responding, then there is a chance for the Logon not possible or Encryption not starting error to display on your computer screen.
  • This issue mostly occurs after completing an upgrade or new installation process.
  • To fix this Sophos Antivirus Problems, read and proceed with the guided instructions given below.
  • The SafeGuard service is not responding issue is related to your Operating system.
  • So, disable the Windows Customer Experience Improvement Program option.
  • Navigate to the HKLM\Software\Microsoft\SQMClient\Windows\CEIPEnable registry key and set its value to 0 (Zero).
  • Check if the issue is resolved. If the Sophos not responding issue persists, then contact our technical experts.

Sophos Scan Never Completes

  • If the Sophos antivirus software keeps scanning for a longer time, then first, check if the file volume is large.
  • If so, wait for a few more minutes.
  • Since the file volume is large, the Sophos antivirus software may take more time to scan each and every document stored on your system.
  • If the scan process takes more time to complete, then uncheck the compressed files option, and check if there is any progress.
  • If you are scanning all the drivers at the same time, then there is a chance for the scan process to take more time to complete.
  • If yes, then stop the scan process, and scan each drivers one-by-one.
  • If the Sophos antivirus software continues the scanning process, then fix this Sophos Antivirus Problems by getting more technical support from our experts.
  • Click the Call button available on this screen to contact our technical experts.

Sophos Antivirus For Mac Issues Detected

  • The Issue Detected message may appear on your Mac system screen usually after the successful completion of the scan process. During the scan process, the scanner may come across various compressed, corrupt, or encrypted files. As a result, the Issue Detected message is displayed on the screen.
  • Ignore the error message and continue using the Sophos antivirus software.

Sophos Utm Home No Appliance Hardware Has Been Detected

  • The hardware name that begins with ssi is owned by the Sophos antivirus software.
  • If you are trying to install your own or VMs hardware on your system, then you will be prompted to use the software version beginning with asg.
  • Use the asg software version and then check if your hardware is recognized by your system.
  • If not, contact our technical experts to fix this issue.

Unable To Start The Sophos Anti Virus Service

To fix this issue, read and proceed with the quick troubleshooting instructions given below.

  • First, check if your system is infected by any malware threats
  • If so, remove it using the latest version of Sophos.
  • Download the latest version of the Sophos antivirus software, install it on your computer, and check if the issue is resolved.
  • If not, then uninstall & reinstall all the Sophos components on your computer.
  • Make sure not to reboot the system. If the installation fails, use any utilities related to the Microsoft Installer Cleanup Utility.
  • To fix it, open the Run command on your system and type the chkdsk C:/v/f command on it.
  • Click the OK button. Now the confirmation screen will prompt you to select Y or N to perform the scan operation on the next reboot process.
  • Press the Y button on your system keyboard.
  • Now, reboot your system using the shutdown -r -t O command.
  • Once your system is rebooted, delete all the Sophos files stored on your system.
  • After deleting all the files of the Sophos antivirus software, restart your system and check if the issue is resolved.
  • If you still can’t find the solution for this Sophos Antivirus Problems, then contact our technical support team to fix it.

Sophos Web Intelligence Service Stopped

  • If the Sophos Web Intelligence Service is stopped unexpectedly, then uninstall & reinstall the Sophos antivirus software on your computer.
  • Go to your system Control Panel, and click the Programs option followed by Uninstall a Program.
  • Locate and select the Sophos antivirus software on your system.
  • Click the Uninstall or Remove button available at the top of the screen.
  • Now the confirmation dialog box will appear on the screen, click the Yes button to start the uninstallation process.
  • After uninstalling the Sophos antivirus software, reboot your system.
  • Once your system is rebooted, re-install the Sophos antivirus software on your computer and check if the issue is resolved.
  • To get more support in fixing the Sophos Web Intelligence stopped working issue, contact our support team by clicking the Call button available on this screen.
Sophos Antivirus Problems