Sophos Issues

  3. Issues

How to Fix Sophos Issues?

Sophos issues include uncommon behavior with routing, web filtering, application filtering, slow browsing speed, multiple links being terminated, high CPU, glitches and misbehavior on the GUI section, STAS configuration went wrong, firewall disabled, firewall not installed, cannot secure computers in the unassigned groups, etc. Some of the common issues and the solutions for the same are given in the following topics. You can get assistance from our technical experts to fix any issue with Sophos antivirus.

Application Svchost Was Blocked By An Endpoint Firewall Sophos

Perform the following guidelines to troubleshoot this issue.

  • On the main screen, right-click the Sophos Client Firewall icon and then choose View Log.
  • Next, choose the Processes folder.
  • Now, right-click any column tile and ensure whether all the viewable columns are chosen.
  • Once the columns are displayed, you should be able to view the child process that is blocked in the Event data column.
  • Now, add a new rule to enable the process to open the network location that you wish.
Sophos Issues

Download Of Sophos System Protection Failed From Server 0x0000006b

The following steps can help you to solve this problem.

  • Incomplete installation can also be responsible for this issue. Wait for some time and then check the installation status.
  • Sometimes, it can be the incorrect credentials that you have entered that lead to the download failure. Make sure the updating policy on the damaged endpoint is using proper credentials.
  • To do this, go to the Update Details tab in the Sophos dashboard.
  • View the Group column, right-click the group name, and choose View/Edit Group Policy Details.
  • Now, double-click the policy name that is being updated and make changes as required.
  • The Central Installation Directory must be approachable from the damaged endpoint.
  • Make sure to delete the items in the cache folder and then run another update on the Sophos program.
  • Check if the SophosSAU in Active directory is not having a disk quota limit, and is set to a low limit of about 50 MB.

Sophos Autoupdate Service is Missing

The following steps can help you to resolve this Sophos Issues.

  • First, go to the C:\ProgramData\Sophos\AutoUpdate\cache\decoded\sau\
  • Next, right-click the Sophos AutoUpdate.msi and then choose Install.
  • If this process was successful, there would be a Sophos notification that indicates the ‘Sophos Service has restarted.’
  • Now, double-click the Sophos Shield in the system tray to launch the Sophos Endpoint User interface.
  • Run the Sophos UI.exe in c:\Program Files\Sophos\Sophos UI\.
  • Next, click the About tab at the right-bottom of the screen.
  • Next, click the Update Now button to start the update. This can solve all the other missing Sophos products.

Sophos Lockdown Malicious Behavior Prevented In Internet Explorer

Steps below can help you to resolve this issue.

  • Launch a new web browser and go to the manufacturer’s site.
  • First, Sign In to the Sophos Central Admin.
  • Click the Global Settings tab on the left pane.
  • Next, click Global Settings Exclusion under the Global Settings tab.
  • Now, choose Add Exclusion. From the drop-down menu, choose Detected Exploits.

Sophos Installer Components Missing

The following guidelines can help you to resolve this Sophos Issues.

  • First, go to the System Settings by clicking the Start button.
  • Select Control Panel--->All Control Panel Items---> System.
  • Next, click the Advanced tab.
  • For Windows 7, click the Advanced System Settings option.
  • Now, click the Environment Variables.
  • Search for the TMP variable from the System Variables section and make sure that it is valid.
  • Once done with the correction, restart the computer.
  • Right-click the Sophos Shield icon to update and then click the Update Now option to start the process. The issue will now be resolved.

Sophos Web Control Not Working

To fix this issue run the commands given below:

For a 32-bit operating system,

  • C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_.exe/registerService
  • C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\wsi_service.exe/update.

For a 64-bit operating system,

  • C:\Program Files (x68)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe/registerService
  • C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update_64.exe/update.

Sophos Device Control Failed to Enable Device

  • Launch the EndPoint Protection antivirus and go to the Properties menu.
  • Clear the checkmark next to the ‘Enable Sophos Device Control’ option.
  • This enables users to access their Sophos Issues devices.
Sophos Device Control Failed To Enable Device