Sophos Not Working

How to Resovled Sophos Not Working?

The Sophos software blocks viruses, malware, exploits, and ransomware attacks. If you have any problem with the Sophos software, perform the Sophos Not Working solutions mentioned below to rectify.

Sophos Not Updating Mac

Perform the following guidelines to troubleshoot this issue.

  • When you are not able to update the Sophos software on the Mac computer, open the Terminal window.
  • Type ‘mac# sudo rm -f /Library/Caches/com.sophos.sau/CID/cidsync.upd’ in the Terminal window.
  • Now, force update the Sophos software by following the Sophos Not Working instructions given below.
  • Navigate to the Menu bar, find the Sophos software on the computer, and right-click its icon.
  • Click the Update Now button.
  • After opening the Terminal window, type the command ‘sophosupdate’ without the single quotes.
Sophos Not Working

Sophos Not Working On Mac

Step 1 Uninstalling The Sophos Antivirus Software On The Mac Computer

  • Download the Remove Sophos Home Tool from the official web site.
  • On the computer keyboard, press the cmd and space bar keys at the same time. This will open the Spotlight window on the screen.
  • Now, type the command line ‘remove sophos home’ without the single quotes in the search field that is located at the upper-left corner of the screen.
  • Press the Enter key on the computer’s keyboard.
  • Select the Remove Sophos Home option. Go to the bottom-right corner of the screen and then click the Continue button.
  • Then, follow the prompts that appear on the screen to finish the uninstallation process of the Sophos Antivirus software on the Mac computer.
  • When prompted, fill the Username and Password fields with the correct information. If you failed to enter the correct details in the appropriate fields, the uninstallation process might be interrupted.
  • When you see the ‘The removal was successful’ message on the screen, select the Close button on the screen.

Step 2 - Reinstalling The Sophos Antivirus Software On The Mac Computer.

  • Download the Sophos Antivirus software from the manufacturer site.
  • Find the Sophos installer file on the Mac computer and then double-click it to proceed with the installation steps.
  • Follow the step-by-step guidelines that appeared on the screen to complete the installation process of the Sophos Antivirus software on the Mac computer.
  • While installing, you have to enter the username and administrator password correctly.
  • Close the ‘Installation was Successful window’ after completing the Sophos Not Working installation process.

Sophos Error 1722

As soon as you get the Sophos Antivirus error code 1722 on the screen, click the OK button and proceed with any one of the solutions to resolve it.

Solution 1 - Resolving The Error Code 1722 Using The Windows Repair Tool

  • The simplest way to resolve the Sophos Antivirus error code 1722 is to install and run the Windows Repair tool.
  • Download the Windows Repair tool from the manufacturer site.
  • Install the Windows Repair tool as per the on-screen instructions.
  • After opening the Windows Repair tool, select the Start Scan button followed by the Repair All button.
  • This will clear the error code 1722 automatically.

Solution 2 - Stop The Suspicious Programs Or Application On The Computer.

  • On the computer’s keyboard, press the Ctrl, Alt, and Del keys simultaneously to open the Task Manager window on the screen.
  • Select the Processes tab, choose the programs that you need to stop one by one, and select the End Process button at the bottom-right corner of the screen to stop the selected programs. You have to choose the suspicious application to resolve the error code 1722.
  • If you are not able to resolve the issue after following the steps mentioned above, reinstall the program that is not causing any error and proceed with the steps that follow.

Solution 3 - Reinstalling The Not Suspicious Program That Was Stopped In The Previous Step.

For Windows 7

  • After clicking the Start menu, click the Control Panel option from the displayed list.
  • Now, click the Uninstall a Program option.

For Windows 8

  • Once you click the Start button, search for the Control Panel option by typing ‘control panel’ in the search bar.
  • From the search result, select the Control Panel option.
  • Select the Uninstall a Program button.

For Windows 10

  • Type Control Panel in the search bar. Click the Uninstall a Program tab.
  • Once you have opened the Uninstall window, go to the Programs and Features section.
  • Select the Update or Uninstall button. Proceed with the prompts that appear on the screen to uninstall the Sophos antivirus software on the Windows computer.
  • You have to restart the Windows computer when you get the prompt message box on the screen.
  • Later, install the latest version of the Sophos Antivirus software on the Windows computer.

Solution 4 - Disk Cleanup Software Running

  • Back up your Sophos Antivirus software related files to avoid any mistakes.
  • Remove the cache and reboot the computer.
  • First, display the Explorer window, select the main directory, and click the Properties option followed by the Disk Cleanup option.
  • This will run the Disk Cleanup program on the Windows computer to resolve the Sophos Antivirus error code 1722.

Solution 5 - Reinstalling The Graphic Driver

  • Navigate to the Device Manager window and then find the graphics driver from the list.
  • After right-clicking the graphics driver, select the Uninstall button, and restart your computer.

Solution 6 - Error Related To The Internet Explorer Web Browser

  • Once you open the Control Panel window on your Windows 7 computer, select ‘Internet Options’ on the left panel of the screen.
  • Navigate to the Advanced tab and then select the Reset button.
  • If you are a Windows 8 and 10 computer, search for the Internet Options and select it.
  • Select the Advanced tab and then click the Reset button.
Error Related To The Internet Explorer Web Browser

Sophos Utm Password Reset Not Working

  • When you are not able to reset the Sophos UTM password, perform the instructions provided below.
  • Try to use the command line ‘cc password newadmin password’ without the single quotes.
  • Before rebooting the system, you have to type ‘CC, RAW and system_password_reset’ in the Terminal window.

Sophos Xg Static Route Not Working

  • The Sophos XG static route not working problem is due to the asymmetric routing issues.
  • To avoid asymmetric routing problem, sign in to the Web Admin Console.
  • Find and select the Cyberoam Console option.
  • In the Console window, you have to type ‘console>set advanced-firewall bypass-stateful-firewall-config add source_network 10.1.1.0 source_netmask 255.255.255.0 dest_network 192.168.1.0 dest_netmask 255.255.255.0’ and ‘console>set advanced-firewall bypass-stateful-firewall-config add source_network 192.168.1.0 source_netmask 255.255.255.0 dest_network 10.1.1.0 dest_netmask 255.255.255.0.’ This will bypass the subnets.
  • To bypass stateful firewall configuration, enter the command line ‘console > show advanced-firewall’ in the Console window.
  • Try to distribute a large routing table to resolve the Sophos XG static route Sophos Not Working problem.

Sophos Xg Port Forwarding Not Working

  • First, check the configuration settings.
  • The source port number should be 667.
  • The destination port number should be mentioned as 443.
  • Also, check the Console window.
  • To perform the port forwarding process, the source port should not be variable.

Sophos Xg Dhcp Relay Not Working

  • In rare cases, the firewall on your computer may interfere with the DHCP relay settings. So, for a while, you have to disable the firewall.
  • Find the /log directory and then select it to open.
  • In the Console window, enter the command line ‘tail dhcp.log’ without the quotes.
  • Try to configure the Sophos firewall as a DHCP relay from the beginning. Now, add a static route. For more queries on Sophos Not Working call us now.
Sophos Xg Dhcp Relay Not Working