How to perform Trend Micro installation?

The steps that are specified below will help you for doing Trend Micro install on your system. The antivirus is available for both Windows and Mac. Make sure your system satisfies the basic requirements before installing the Antivirus program on your system.

Trend Micro install

Install Trend Micro Antivirus for Windows

  • Launch the frequently used browser and go to the manufacturer’s site.
  • Specify your OS version in the field provided and press the Enter button.
  • Click the Download Installer button to save the Antivirus file to your computer.
  • Next, double-click on the TTi_15.0_MR_Full.exe file to begin the installation.
  • Tap the Yes option in the User Account Control window.
  • Wait till the files are extracted. After the Trend Micro install extraction process is over, the computer will be checked to know if it is compatible with the Antivirus program.
  • If you are using the paid version, you have to enter the Serial Number correctly.
  • Read through the Data Disclosure Notice and tap the Next button.
  • Click the Agree and Install button in the License Agreement window.
  • Wait till the installation procedure is over and then activate the Antivirus program.
  • Enter the Computer Name. After the installation completes, you can start scanning for the virus.

Install Trend Micro Antivirus for Mac

  • Download the .dmg or installer file of the Trend Micro Antivirus software and then save it on your Mac system.
  • Then, open the Trend Micro install Antivirus file on your Mac desktop and then click on the Install Antivirus option.
  • Continue with the installation by choosing the Open button on the Security Warning dialog box.
  • Click Continue and then choose the Continue button again on the Welcome pop-up window.
  • Study the instructions that are mentioned on the Privacy and Personal Data Collection Disclosure screen.
  • Select Continue, then study the License Agreement, and then click on the Continue button again.
  • When you are instructed to agree to the License Agreements, select the Agree option.
  • Provide the serial number of your software on the box given and then choose Continue. You can obtain the serial number from the order confirmation mail or CD.
  • Choose Install, and mention your admin password, and then click on the Install Software button.
  • Type your email address and then select the Continue option. Once you have completed the installation, click on the Close button.

Steps to Activate Trend Micro

  • To activate the Trend Micro install on your personal system, carry out the guidelines that are provided below.
  • Open the Main console of the Trend Micro security software by double-clicking on the Trend Micro icon on the computer.
  • Else, go to the System Tray window and then double-click on the Trend Micro option.
  • A Not Yet Activated dialog box displays on your personal computer.
  • Choose the Activate Now button and a Too Many Installations pop-up window appears on the screen.
  • Enter the Trend Micro Account password in the Password box and then click on the Next button.
  • Choose your PC or device on which you have activated the software previously.
  • Now, enter the name of your personal computer and select Next. Click on the Finish button for activating the protection on your system.

How to enable Realtime Protection In Trend Micro?

To enable the Real-time Protection feature in Trend Micro using the Standalone application menu, follow the steps given below.

  • Launch the Trend Micro antivirus on your Mac system.
  • Click the Trend Micro Security Standalone option.
  • Select the Preferences option in the Standalone section.
  • Click the Scan option followed by Real-time Scan.
  • Select or check the Enable Real-time Scan option to enable it.
  • Similarly, you can enable the Real-time Protection option in Trend Micro using the T-ball quick menu.
  • Click the Trend Micro T-ball logo displayed on the window.
  • Select the System Preferences option followed by Scan.
  • Click the Real-time Scan option in the Scan section.
  • Check Enable Real-time Scan.
  • Check the Real-time protection option is enabled successfully.

How to enable and configure Trend Micro Parental Control?

  • Open the Trend Micro install on your system to begin the enable process.
  • Click the Family tab next to Data.
  • Click the Configure option on the Family window.
  • Checkmark the Do not show this introduction again box if you don’t want to see the introduction page again.
  • Click the OK button on the Parental Control page.
  • Now, create a password which helps you to change the program settings.
  • Enter the asked information in the given field and click the Create button.
  • The Set up Protection for Your Family page appears on the screen. Click the Next button.
  • Set the Parental Control options as per your need and click the Next button.
  • Click the Done button on the final slide of the Set up Protection for Your Family page.
  • Click the OK button on the Parental Control screen.

How to install on your Child User device?

To install or set up a child device, proceed with the following steps. It is recommended that you use an NTP server to set up child devices in order to synchronize the time and date of the devices in the IMSVA group.

  • First, find out the Internal Communication Port IP address of the child device.
  • Ensure that the parent device is functional.
  • Log into the management console of the parent device.
  • Select Administration followed by IMVSA Configuration.
  • Choose the Connections option and then click Child IP.
  • Enter the IP address of the child device in the Add IP Address field.
  • Now, open the Install Trend Micro Antivirus management console of the child device. When the Setup Wizard opens, configure the local system settings and then click the Next option.
  • The Deployment Settings screen opens. Click Child Device and then provide the IP address, port, and username and password of the management console of the parent device.
  • Choose the Finish option.
  • Now, go to the Parent device and launch the System Status window.
  • Check if the child device appears below the Managed Services option and whether the Connection option is enabled.

Steps to enable and configure Trend Micro Firewall Settings

  • Enabling and configuring Trend Micro Firewall Settings help you keep the data safe and secure.
  • Choose Other Settings and select Proxy Settings.
  • Look for the checkbox next to Use a proxy server to access the internet and select it.
  • Now choose a configuration method from the three given methods.
  • Key-in the required proxy settings and enter the Trend Micro install server information in the given fields.
  • If your proxy server uses proxy auto-configuration file or script, enter the script in the URL field.
  • Access the Personal Firewall settings panel and select Settings.
  • Choose Advanced Settings and select the Program Control tab.
  • This lets you make changes to any setting in the given field.

How to scan and detect Malware in Trend Micro?

    You can easily fix issues related to viruses, worms and other spyware using Trend Micro.

  • Trend Micro has a simple interface which is easy to use.
  • This software allows you to either schedule a scan or perform an instant one.
  • Look for the Trend Micro icon on your desktop and double click on it.
  • Select the Tray icon on your system tray and choose Settings.
  • Choose Scan Preferences and select the box next to Enable a real-time scanning for compressed files.
  • Select Apply Ok to save the changes.
  • If a malware gets detected while scanning, it will immediately be moved to the quarantine for inspection.
  • You can delete the threat once the scan is done.
  • Go to Settings to make changes to the Scan software.

How to Setup Custom Trend Micro Scan?

  • The Custom Scan option lets users choose which files or folders to be included in your program’s scan.
  • To carry out a Custom scan, click the Trend Micro icon on your screen.
  • Choose the arrow that is present next to the Scan button.
  • Click on the Custom Scan option; this opens the Select Targets pop-up box on your personal computer.
  • Select the folders or hard drives that you wish to scan by marking them. Now, click the Start Scan button.
  • The Scan dialog box will display on your desktop. Wait for the scanning process to complete.
  • Exit the Trend Micro install by clicking on the Close button.

How to Setup Schedule Trend Micro Scan?

  • Double-click on the Trend Micro icon on the desktop or System Tray.
  • Select the Device tab and then click on the Install Trend Micro Antivirus Configuration option.
  • Choose the Security & Tuneup Controls button and then select the Scheduled Scans option.
  • Choose the type of schedule that you wish to use, then click on the Apply button, and then select the OK option.

How to enable and Configure Trend Micro Anti-Theft?

  • To utilize the Data Theft Prevention option on your personal computer, continue with the guidelines that are given below.
  • The Main Console of the Trend Micro install must be opened on your personal system.
  • Select the Privacy tab and then click on the Configure button that is present next to the Data Theft Protection option.
  • Select the OK button on the Introduction dialog box. Turn On the Data Theft Prevention feature by toggling the switch.
  • Provide the data that you wish to protect in the Enter data to protect box.
  • If you wish to add more categories, click on the New Category option. Save the changes by selecting OK.

Steps to Exclude file or folders from Scan in Trend Micro

  • Open the Trend Micro Security software on your system.
  • Click the Computer tab on the home screen of the Trend Micro software.
  • Select the Configure option followed by Antivirus/Anti-spyware.
  • Select the Exclusions section and make sure to check mark the box next to the Enable Exclusions option.
  • Select the Do not scan the directories where Trend Micro products have installed the box to exclude all files and folders containing the information about Trend Micro products & components.
  • If you want to add only specific directories, then type the specific directory keyword in the Enter the directory path. Click the Add button.
  • Similarly, to add a specific file or folder, then type the file name in the Enter the file or folder name path and click the Add button.
  • After, excluding the files or folders, click the Save button.

How to manage Quarantine Files in Trend Micro?

To manage the Quarantine files in Trend Micro, follow the Trend Micro install steps given below.

  • Open the Trend Micro Security software on your system.
  • Click the Quarantine Query option.
  • You can find various options in the Quarantine Query window.
  • If you want to restore the selected quarantine files to its actual location, then click the Restore button.
  • If you want to rename the quarantine file, then select the Rename option.
  • To display the location of the quarantine file, then click the File location option.
  • If you want to delete the quarantine files permanently, then click the Delete button.

How to delete a virus IN quarantine file location?

To delete a virus in Quarantine file location, follow the Install Trend Micro Antivirus procedures as given below.

  • Right-click on the trend antivirus icon available at the taskbar.
  • Select the Open Main Console option.
  • Click the Virus & Spyware Controls option at the left-hand side of the screen.
  • Click the Quarantine tab and select the Examine Quarantined Files option.
  • Select all the infected files from the displayed list and click the Delete button.
  • After deleting all the infected files, close all the applications, and restart your system.
  • Now all the virus in quarantine files is removed successfully from your computer.

How to Activate and Configure Trend Micro Hosted Email Security?

The Trend micro Email security can be configured for multiple email addresses depending on the package that you choose. Here are the guidelines to activate and configure Trend Micro Hosted Email Security.

  • Go to the customer licensing portal of the manufacturer’s site and enter your credentials if you are a returning Trend user, or create a new account by clicking Sign Up Now if you are a first-time Trend user.
  • Enter your Hosted Email Security product key in the key field and click Continue.
  • The Trend product is displayed on the screen. Ensure that it is the product you want to activate and then click the checkbox at the bottom of the screen. Now, click Continue on the bottom of the prompt.
  • Key in your Trend account information and click Continue. Log into the Hosted Email Security console by using your customer licensing portal username and password.
  • Type your domain/IP address and then click Add Domain. A Trend confirmation mail will be sent to your email account after two days.
  • Follow the Trend Micro install guidelines displayed on the screen after clicking the Trend email to configure your Trend Micro Hosted Email Security.

How to Recover & Restore quarantine files with Trend Micro?

Trend Micro Antivirus scans the computer periodically, detects threats, and places them in the virus vault where they no longer are a threat to the computer. Follow these guidelines to recover the files that were accidentally quarantined by Trend Micro and restore them.

  • Launch the Trend Micro Antivirus app from the computer.
  • Go to the main console of the Trend Micro Security app.
  • Navigate to the Security Reports option and click on it.
  • Choose Computer Threats from the list.
  • Browse through the list of files and click on the desired file to be restored. Now, click Restore.
  • The accidentally deleted file is now restored to the original location on your computer.

Restore default settings in Trend Micro 

The Trend Micro Antivirus can be reset by following the Install Trend Micro Antivirus guidelines mentioned below. Before proceeding with these restoration steps, backup your Trend Micro configurations.

  • Backup Trend Micro configurations by going to Administration, System Maintenance, and then clicking on Backup/Restore.
  • Locate Backup Configuration and choose the Backup option.
  • When you see the file download screen, select Save, set the target location of the Trend configuration file, and click the Save option once more.
  • To restore Trend Micro to default settings, click Reset to Default under Default Settings.
  • Click OK under the confirmation message on the screen. Wait for a few moments until the Trend Micro application is reset and restarts automatically.

How to Renew Trend Micro License?

  • You can renew the license from the main console of your Trend Micro install program.
  • Open the Trend Micro Antivirus Interface on your system.
  • You can also open the interface by double-clicking on the icon present in the system tray.
  • Tap the Expiration Date, and the Subscription window will open.
  • Select the Renew Now option.
  • In the purchase website, choose the 1-Year Renewal or 2-Year Renewal option.
  • Next, you have to choose a Payment Method. Click the I Agree and Continue option and then select the Place Secure Order option.
  • Your license will now be renewed.

How to Remove Trend Micro Completely?

  • The initial step of the removal procedure is to close any Trend Micro Applications that are running on your computer.
  • Navigate to the C: drive on your computer. Select the Program Files folder in the next step.
  • Find the Internet Security option that is available in the Trend Micro Directory and double-click on it.
  • When the Trend Micro Diagnostic Toolkit window appears, you have to click the Uninstall button.
  • Tap the Yes option to restart your system once the uninstall procedure is over.
  • This will remove the Trend Micro Antivirus program completely from your system.


Some of the common problems faced while using the Install Trend Micro Antivirus are given here. You can read it to fix the issue on Trend Micro Endpoint protection.

How to Fix Issues Using Trend Micro Troubleshooting Tool?

  • From the Start menu, select the All Apps option.
  • Choose the Trend Micro Security option from the list of apps available.
  • Click the Trend Micro Diagnostic Toolkit option to open it on your system.
  • Read through the Agreement of License and comply with it.
  • The next step is to key in the Token ID that was provided by your manufacturer’s technician.
  • Tap the Connect button.
  • The Trend Micro install actions of the Technician will be available on the troubleshooting Toolkit window.

How to Fix "Connect to the Internet" error message?

You can update the Trend Micro software only when a recent version is available. Follow the instructions given here to update the Trend Micro software on your computer.

  • To fix this issue, perform the troubleshooting tips given below.
  • Restart your Windows or Mac device, internet modem, and the router completely.
  • Reset your internet connection setup completely.
  • Make sure to keep your system within the range of the Wireless network.
  • Remove the Ethernet cable from the system and reconnect it after a while.
  • Clear your computer’s DNS and browser’s cache.

Steps to Fix "Protection Disabled" error message

  • To fix this issue, perform a scan operation using the Trend Micro antivirus security software.
  • Use the Diagnostic Toolkit option to restart the Trend Micro program component.
  • Make sure that the Trend Micro antivirus software is up-to-date.
  • Check your computer have different software installed on it or not.
  • Uninstall the Trend Micro software and reinstall it again.
  • Make sure to install the Trend Micro security software as per the instructions.
  • If the issue continues, then contact Trend Micro security technical support.

How to Solve Trend Micro Installation Error?

  • Ensure that your personal computer is not using any affected processors.
  • You must open the Run pop-up window on your desktop.
  • Mention control panel in the Open box and then tap the Enter button.
  • The Control Panel dialog box will appear on your desktop.
  • Choose the System & Security option and then select the System button.
  • The processor type will display under the System Section.
  • Go to your processor web page and make sure that its name is available in the list.
  • Deinstall all the Potentially Unwanted Applications from your computer.
  • Uninstall the Trend Micro Security software on your desktop and then reinstall its newest version from the support web page.

Trend Micro Stops Scanning

  • The scan process stops if the Trend Micro Security application has become corrupted or outdated.
  • To resolve the issue, you must update the app to its newest version.
  • To update from the System Tray, do the steps given below.
  • Double-click on the software’s icon on your desktop and then right-click the Trend Micro system tray button.
  • Click on the Check for Program Updates button, and the About Your Install Trend Micro Antivirus window will start looking for the latest updates.
  • After the download is finished, select the Close button.
  • To upgrade from the Main console, open the Trend Security app by double-clicking on its icon.
  • Click on the User drop-down list box and then choose the About the Software option.
  • The About your Software pop-up window displays on the screen. The will begin searching the latest updates.
  • The upgradation process will be carried out by the software automatically. Wait for it to complete and then click on the Close button.


Trend is preventing me from saving excel and word files as pdf in google drive file stream

Follow the Trend Micro install instructions given below to disable Trend Micro software on your system temporarily.


  • First, click the System Tray icon on your desktop and click then click the Trend Micro icon.
  • From the list of options that displays, select the Exit option.
  • After a few seconds, check if the Trend Micro’s system tray icon has disappeared from your desktop’s bottom right corner.
  • Alternately, you can also use the Diagnostic Toolkit to disable the software.


  • Look for the Trend Micro icon on your Mac menu bar and click it once found.
  • Select the Shut Down Trend Micro Antivirus option and then wait until the Trend Micro icon disappears from the menu bar.
  • Now that the program is disabled successfully, try saving your Word/Excel file in PDF on Google drive. If you are able to save, then enable the software again.
  • If you are not able to save it in the PDF format, then check the compatibility of the file.

Keep getting message that says slow scan.

  • The reason for the repetitive slow scan alerts may be that the file you are scanning is large, has no permissions, or is corrupted.
  • Give a right-click on the Trend Micro icon available on your desktop and then select the exit option. This disables the software.
  • Now, open the Trend Micro Security software again and click twice on the Trend Micro icon on your desktop.
  • Try to scan again.

Why Am I Getting Ad Pages When I Click On A Link In Chrome?

  • First, reset your web browser. This removes undesirable settings or alterations caused by the malware on your browser.
  • To uninstall adware on your browser, open the Run dialog box.
  • Type ‘appwiz.cpl’ and hit Enter to open the Programs and Features window.
  • Select all the adware from the list of programs, and uninstall them.
  • To check if the Trend Micro install application is adware, open the Control panel and find the suspicious programs through your browser.
  • Launch the Task manager window by pressing Ctrl+Shift+Esc keys on your keyboard and then click the Processes tab.
  • Choose Memory and then locate the processes in your browser that takes up too much memory.
  • Now, try deleting temporary internet files. Launch the Google Chrome window and then select More Tools from the Chrome menu.
  • Choose the Clear Browsing Data option.
  • Finally, enable the Install Trend Micro Antivirus Toolbar. This protects your system against the adware.


Trend Micro Disabled and requiring restart

  • Resolve this issue by upgrading Trend Micro security software to the latest version.
  • Remove the existing software once the renewal purchase and other similar applications as well.
  • Remove the current Trend Micro program and install the latest version of the software.
  • Verify the subscription information for the expiry date of the software.
  • Ascertain that your computer meets the minimum system requirements.
  • Download the installer from the manufacturer’s site.
  • Perform a system check using the software and restart your computer.

How to turn off the Annoying Website Blocked pop up message?

  • Open your web browser, select More Settings.
  • Expand the Advanced Trend Micro install section.
  • Now choose Content settings and select the Advanced section.
  • Choose Content settings and expand the Advanced section.
  • Choose Content settings in the privacy and security section.
  • Choose Notifications and select Ask before sending.
  • Now the pop-up message will get blocked.

Trend Micro saying I must renew, but protection still valid

  • This means that the security subscription isn’t extended properly.
  • Ascertain that you are connected to an active internet connection.
  • Look for the serial number after double-clicking the Trend Micro install icon on the desktop.
  • Check if the expiry date is at the bottom of the main console.
  • Check whether the serial number is found on your order confirmation mail.