Trend Micro Internet Security Troubleshooting

Solved: Trend Micro Internet Security Troubleshooting

The Trend Micro Internet Security software helps to protect the system against ransomware and other web threats. When you face any issue with the Trend Micro Internet Security software related to the installation and uninstallation process, follow the Trend Micro Internet Security troubleshooting steps provided below.

Trend Micro Internet Security Blocking Teamviewer

  • Launch the Trend Micro Internet Security software on your computer.
  • Select the Personal Network & Firewall Controls option on the left panel of the screen.
  • Click Personal Firewall -> Settings -> Direct Internet Connection -> Edit to open the Add or Edit Personal Firewall Profile window.
  • Navigate to the General tab, go to the Security Level section, and move the slider to Maximum or Medium. Select the OK button and then move to the Program Control tab.
  • Choose the Team Viewer from the displayed available list.
  • Select Edit, delete all the rules, and click the Add button to include another rule.
  • Click OK to save the newly added rule. Select Incoming Radio -> Allow.
  • Now, select the TCP/UDP option from the Protocol Type drop-down list.
Trend Micro Internet Security Troubleshooting
  • If the port name is not mentioned in the list, select the Specified Ports option, and fill the port name.
  • Select All IP Addresses in the IP Setting Type field and then select the OK button.

Cannot Uninstall Trend Micro Internet Security

If you cannot uninstall the Trend Micro Internet Security software from Programs & Features, follow the Trend Micro Internet Security Troubleshooting steps given below.

  • Go to the ‘C:\program files (x86)\trend micro\client server security agent’ location.
  • Find and right-click the ‘ntrmv.exe’ file and select the Run as Administrator option.
  • You can also use third-party software like Revo Uninstaller tool to uninstall the Trend Micro Internet Security software on the Windows computer.
  • Another way to uninstall software is by using an appropriate command line in the Command Prompt window.
Cannot Uninstall Trend Micro Internet Security

Trend Micro Internet Security Error Code 1603

The error code 1603 displays when the problem is related to installing the Trend Internet Security software on the computer. To clear the error code 1603, perform the following solutions.

  • As soon as you get the ‘Installation Complete’ message on the screen, click the Close button at the lower-right corner of the screen.
  • First, download the Firewall Recovery tool on the Windows computer.
  • After downloading the Windows Firewall Recovery tool, right-click the downloaded file.
  • Select either the Run or Open option and then proceed with the remaining prompts on the screen to install and run the Windows Firewall Recovery tool.
  • Now, download the installer file of the Trend Micro Internet Security software.
  • Then, follow the instructions that appear on the screen to install the latest version of the Trend Micro Internet Security software on the Windows computer.
  • While installing, mention the serial number of the version as well as accept and agree with the License Agreement of the Trend Micro Internet Security product.
  • You will get the main console of the Trend Micro Internet Security software after finishing the installation process.

Trend Micro Internet Security Not Opening

  • Check if there are any other antivirus software that is conflicting with the Trend Micro software. 
  • Key in the appwiz.cpl in the Run dialog box and select the Trend Micro software. 
  • Click the Uninstall option and restart the computer after the uninstall process is over. 
  • Run a scan process and check if any virus has infected your system. 
  • Now, you have to add the path of the Trend Micro software to the environment path variable. 
  • Download the AddPathVariable.exe file from the official site and right-click on it after the download process is over. 
  • Select the Run as Administrator option and tap Yes in the UAC screen. 
  • Once the Success message is displayed, press any key. 
  • Finally, restart your Trend software after disconnecting the system from the Internet.

Cannot Install Trend Micro Internet Security

  • First, check if the Windows Installer is turned on or not. 
  • Next, open the Run dialog box by pressing the Windows and the R keys. 
  • Key in services.msc and tap the OK button to open the Services window. 
  • Find the Service Windows Installer option and stop the service. Restart the service after a few minutes. 
  • Reboot your system and check if the error has been resolved. 
  • Now, perform a clean boot on your Windows system to sort out this Trend Micro Internet Security Troubleshooting issue. 
  • Log into your computer using the administrator account and go to the Start menu. 
  • In the search bar, type msconfig. From the results, choose the System Configuration option. 
  • Go to the Services tab and highlight the checkbox near the Hide All Microsoft Services option. 
  • Choose the Disable All option and then access the Startup tab available in the System Configuration screen. 
  • Under Task Manager, disable all the startup items and exit from the task manager. 
  • Navigate to the Startup tab again and click the OK button. Your computer will now boot in a clean mode.

Website Blocked By Trend Micro Internet Security

  • If your website is blocked by Trend Micro, it is because the software has identified it as a threat to the device. 
  • In case you trust the site and its source, then you can unblock the site using the following procedure. 
  • Open the Trend Micro interface using the icon available on the system tray. 
  • Go to the Internet & Email Controls tab and select the Protection Against Web Threats menu. 
  • Choose the Settings option, and the Protection Against Web Threats Settings window will appear. 
  • Select the Blocked Websites option available at the bottom of the screen. 
  • Click on the website that you want to unblock and click the Remove button. 
  • Now, select the OK option and close the interface of Trend Micro Internet Security Troubleshooting Antivirus software. 
Website Blocked By Trend Micro Internet Security