How to install ZoneAlarm Antivirus?

  • Navigate to the Home window of the on how to Install ZoneAlarm Antivirus software.
  • Choose your ZoneAlarm product and then click on the Buy Now option that is available next to the ZoneAlarm 2019 tab.
  • Carry out the checkout prompts, and once it is done, the File Download pop-up window will appear on your screen.
  • Click on the Run button, and the Zone Alarm 2019 dialog box opens on the system.
  • Choose the preferred language and then continue with the installation using either the Quick Install or Custom Install procedure.
  • After you perform any one of the installations, your PC reboots and the Zonealarm Extreme Security software will start by itself.
  • Exit the pop-up window by selecting the Close button.
how to Install ZoneAlarm Antivirus

Install ZoneAlarm Antivirus Windows

  • To start installing the ZoneAlarm software on your Windows PC, double-click on the program.
  • Choose the Open button and click on the Yes button to allow the software to run.
  • The how to Install ZoneAlarm Antivirus process starts after you select the Quick Install option.
  • Choose the Agree button on the End User License Agreement pop-up page.
  • The software will download all the files that are required for your Windows personal system and will install them.
  • Wait until all the files get downloaded.
  • Click the Finish button on the Installation was successful dialog box; this completes the process.

Install ZoneAlarm Antivirus Mac

Here are the guidelines to install ZoneAlarm Antivirus on your Mac computer.

  • Go to the ZoneAlarm official site. Your OS will be detected automatically.
  • Click the Download button. After the download completes, double-click the Zonealarm Extreme Security file to initiate the installation.
  • Click the Quick Install button, click the checkbox to enable the Chrome extension, and click Agree.
  • Now, ZoneAlarm downloads the necessary files for Mac and installs them.
  • Enter your email address in the ZoneAlarm dialog box and click Finish.
  • This completes the installation steps for ZoneAlarm on your Mac.

Steps to Activate ZoneAlarm

After installing ZoneAlarm on your computer, you can follow the simple guidelines mentioned below to activate the application.

  • Go to the ZoneAlarm official site and sign in with your credentials. Purchase the license key using the Purchase License button that is displayed on the screen.
  • The ZoneAlarm key is sent to your email address. Open your email inbox and copy the ZoneAlarm activation code.
  • Launch the ZoneAlarm application on your computer.
  • Click on the Tools button and click Enter License from the drop-down list.
  • Paste the ZoneAlarm code and click OK.
  • The License duration is now displayed at the bottom of the ZoneAlarm app screen.

How to Turn On ZoneAlarm Protection?

You can follow the how to Install ZoneAlarm Antivirus guidelines mentioned below to turn on protection for your computer and identity information in ZoneAlarm.

  • Launch the ZoneAlarm application which you’ve installed on your computer.
  • Navigate to the Web & Privacy section on the left-hand side of the application and click on it.
  • Slide the Anti-keylogger to the ON position. Now, close the web browsers and reopen them.
  • To enable protection for your identity on the internet, navigate to the Mobility & Data panel.
  • Choose the Setup button located in the Identity Protection Service menu.
  • When the ZoneAlarm Identity Protection Services web page opens, click the Get Protected Now button.
  • Now, stick to the Zonealarm Extreme Security online guidelines to sign up for this protection.

Steps to Activate Real Time cloud Protection

The ZoneAlarm application has been providing Real-Time Cloud Protection feature to users since 2014. Here are the how to Install ZoneAlarm Antivirus guidelines to configure the real-time cloud protection components.

  • To configure the Scan and riskware settings, go to the Antivirus & Firewall menu of the ZoneAlarm application screen.
  • Now, choose the Settings option and then click Advanced Settings.
  • Click the Options button in the Options list and set the preferences.
  • To configure scan targets, go to the Antivirus & Firewall panel and click Settings.
  • Choose Advanced Settings and then click Scan Targets.
  • From here, set the drives, files, folders, etc., for scanning.
  • Set the other preferences and then click OK.
  • To configure the scan options in the Advanced Settings option, click Exceptions.
  • Now, click on the Add button and choose the On-Access Scan option from the list.
  • n the same way, set the Trusted Process option to add an application that is trusted.
  • Enter the name of file or folder in the Select exception field, or browse to the folder after clicking Browse.
  • Finally, click OK to finish configuring real-time cloud protection in ZoneAlarm.

How to Setup Schedule Zonealarm Scan?

  • The procedure stated below will help you schedule Scans.
  • Open the ZoneAlarm Software Client on your system.
  • Select the Antivirus & Firewall panel available on the left side.
  • Go to the Settings option under the Antivirus/Anti-Spyware section.
  • Under the Current Settings menu, select the Quick Scan occurs Weekly option.
  • When the Scheduled Tasks window pops-up, check if you have enabled the Antivirus Quick Scan feature.
  • The next step is to choose the Frequency of Scans. You can choose Everyday, Weekly, or Every 2 Weeks option.
  • Also, check if the Antivirus Full Scan features are turned on.
  • Next, select the Date and Day in the proceeding step.
  • Click the OK button to save the scheduled scan.
Zonealarm Extreme Security

How to Update Virus Database In Zonealarm? 

  • The initial step of the how to Install Zonealarm Extreme Security procedure is to ensure that you are connected to the Internet.
  • To turn on Automatic Updates, you have to double-click on the Z icon available in the system tray.
  • Select the Tools menu and choose the Scheduled Tasks option.
  • Check if the Product Update option is turned on and tap OK.
  • If you want to update manually, then click the Arrow mark present near the Update option to access the list of options available.
  • Click the Check For Updates option to see if any updates are available.
  • Wait till the update is installed.

Steps To Scan Files In Zonealarm

  • Navigate to the Antivirus & Firewall menu.
  • Click the Settings option under the Antivirus/Anti-Spyware section.
  • Select the Advanced Settings option, and the Antivirus/Anti-Spyware window will launch.
  • Choose the Scan Targets option from the Navigation Tree.
  • Choose the drive or folder that you want to scan.
  • If you wish to scan boot sectors or system memory, choose the Scan Boot Sectors for all Local Drives or the Scan System Memory option.
  • Click the OK option.

How to Activate Zonealarm Web Protection?    

  • To activate Web Protection using ZoneAlarm, follow the how to Install ZoneAlarm Antivirus guidelines given below.
  • Select the Web & Privacy option from the panel present in the interface.
  • Turn on Anti-Keylogger option using the slide bar present near it.
  • Tap the OK button.
  • Next, you have to restart the web browsers. The following web browsers can be protected using ZoneAlarm:
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • Google Chrome
  • Opera
  • Apple Safari

How to enable and Configure ZoneAlarm Identity Protection?

The ZoneAlarm 2019 software provides Identity protection service in order to detect and prevent suspicious credit activity. The myVault service lets you prevent leakage of sensitive information from your computer. Identity protection also includes configuring the sites you trust.

IDENTITY GUARD is a third-party service offered by Zonealarm Extreme Security. Follow the steps below to activate the service.

  • Launch the ZoneAlarm 2019 software client and click the Mobility and Data tab.
  • Go to the Identity Protection section and then click Setup.
  • Scroll to the Identity Protection Service section and then select Activate/Manage.
  • Wait for the ZoneAlarm Identity Protection Services web page to open.
  • Choose Get Protected Now and proceed with the on-screen instructions.

How to Activate ZoneAlarm Anti keylogger?

The Anti Keylogger feature works with Internet Explorer, Mozilla Firefox, Google Chrome, Opera, and Apple Safari. The feature is disabled by default. The steps given below will help you enable it.

  • Open the ZoneAlarm 2019 software client and then click the Web & Privacy tab.
  • Locate the Anti Keylogger option and then toggle it ON.
  • Click OK to apply the changes and then restart your browsers.

How to Activate ZoneAlarm Anti Phishing?

To protect online phishing attacks, ZoneAlarm has the Anti-Phishing Chrome Extension feature that also provides high security with exceptional browsing speed. When the feature is turned on, all your personal information will be secured from malicious websites/hackers.

  • The feature has to enabled during the installation of ZoneAlarm software.
  • After extracting the ZoneAlarm software to your local storage location, give a double-click on the setup file.
  • The User Account Control dialog box opens. Click the Yes option to run the program.
  • Select Quick Install. The installation begins.
  • On the End-User License Agreement page, opt for the Anti-Phishing browser extension for Chrome browser installation. This option displays only if you have the Chrome browser installed on your computer.
  • Click Agree and proceed with the how to Install ZoneAlarm Antivirus steps.
  • After the completion of the installation, click FINISH.

How to Configure Scan Exceptions in ZoneAlarm?

  • The easy guidelines on how to configure the scan exceptions using the ZoneAlarm software are provided below.
  • Select the Antivirus & Firewall option panel of the ZoneAlarm 2019 software client.
  • Choose the Settings button from the Antivirus/Anti Spyware tab.
  • Once you select the Advanced Settings option, the Antivirus/Anti Spyware pop-up window appears on your personal computer screen.
  • Click on the Exceptions option in the Navigation tree.
  • Choose the Add button, and this will open the Add Antivirus Exception dialog box on the screen.
  • Select either the On-process Scan or the Trusted Process option in the Select Type drop-down list box.
  • Provide the name of your file or folder. Else, choose the Browse button and go to the folder or file.
  • Click on the Open button and then select the OK button to end the configuration process.

How to Recover & Restore files with ZoneAlarm?  

  • Open the Zonealarm Extreme Security software on your personal computer and then select the Tools drop-down list box.
  • Click on the Preferences option and then choose the Restore button on the Restore Security Setting tab.
  • Select your computer or the folder in which the backup is saved.
  • Choose the file which you have named during the backup process.
  • Click on the Open button. Once the process is done, a Confirmation dialog box will display on the screen.
  • To deal with the files that are quarantined, follow the steps below.
  • Choose the Antivirus and Firewall option of the ZoneAlarm 2019 software client.
  • In the Antivirus/Anti-Spyware section, click on the Settings option. Select the View Quarantine option in the History tab.
  • The Antivirus/Anti-Spyware dialog box displays on your personal computer.
  • You can view the Quarantine table on the screen.
  • Select a file from the quarantine table. To retrieve the file to the original path on your system, click on the Recover button and then choose the OK button.

Restore default settings in ZoneAlarm

  • To back up the program settings using the ZoneAlarm software, go with the how to Install ZoneAlarm Antivirus steps below.
  • The ZoneAlarm software must be opened on your personal computer and then select the Tools drop-down box.
  • Choose the Preferences button and select the Backup option in the Backup and Restore Security setting window.
  • Choose the Desktop in which you want to save the settings.
  • Mention a file name in the field given and then click on the Save button.
  • Once it is done, a notification will display on your computer screen.

How to Update ZoneAlarm Antivirus?

Follow the guidelines given below to update the Zonealarm Antivirus.

  • Open ZoneAlarm Antivirus on your computer.
  • Click the 'check for updates' button on the main screen of the ZoneAlarm application.
  • Now, choose the updates that you wish to download and click on them. Follow the guidelines on the ZoneAlarm application screen to update the application.
  • To allow the ZoneAlarm application to update by itself, go to Preferences. Click the Check for updates button and set the ‘Automatically’ option.
  • This way, the ZoneAlarm application prompts you when it finds an update so you can provide permission to install it.

How to do ZoneAlarm Renewal?

You can follow the how to Install ZoneAlarm Antivirus guidelines mentioned below to renew the license for your ZoneAlarm application.

  • Go to your computer’s status bar and locate the ZoneAlarm icon. Double-click on it.
  • Click on the Tools button, choose the Enter License option, and paste the license code in the license code field.
  • You can also open the ZoneAlarm application and click the Renew Now button to enter the new license code.
  • Now, the new license period is displayed at the bottom of the ZoneAlarm application interface.

How to uninstall ZoneAlarm?

To uninstall Zonealarm Extreme Security from your computer, follow the guidelines mentioned below.

  • Go to the Start Menu on your Windows computer.
  • Navigate to Programs after clicking on the Control Panel option.
  • Scroll down the list to locate ZoneAlarm and click the Uninstall button.
  • Click Yes when the Windows system prompts you to confirm the uninstallation.
  • The system prompts you to reboot. When rebooted, the ZoneAlarm application will be completely removed from the computer
  • .


ZoneAlarm anti-virus software is used to protect your private files from viruses, malware, spyware, and other threads. ZoneAlarm anti-virus performs scan operation quickly and fixes the issues in a short span. To know more about the ZoneAlarm antivirus uses and troubleshooting methods, follow the procedures as given below.

How to Fix ZoneAlarm Antivirus Installation Error?

To fix the ZoneAlarm anti-virus installation error issue, perform the troubleshooting tips given below.

  • Make sure to remove the previously installed ZoneAlarm file from your computer.
  • Reinstall the ZoneAlarm software after removing the old one from your computer.
  • Make sure to disable the download manager at the time of software download.
  • Try to update your PC Device driver.
  • Check and install updates available for your Windows.
  • Clean all your system junk files using the Disk CleanUP manager.

ZoneAlarm Antivirus Update Error

To fix this issue, perform the troubleshooting steps discussed below.

  • Check if your computer is linked to the network.
  • Make sure that your wireless router is working properly.
  • Make sure to enable the Automatic Check for Update option.
  • If the Automatic check for update option is disabled, then double-click on the ZoneAlarm icon.
  • Click the Tools option on the ZoneAlarm home page.
  • Choose the Scheduled Tasks tab and enable the Product Update option.
  • Click the OK button. Now the Automatic Check for Update options is enabled successfully.


To fix this issue, perform the troubleshooting steps given below.

  • The first solution is to uninstall the ZoneAlarm Antivirus program from your system.
  • Clear the temp files and install the Antivirus program again on your system.
  • Try using the Windows Firewall after proper configuration.
  • Check if any other Antivirus programs are installed on your computer.
  • If so, uninstall it and check if the error has been resolved.
  • Get in touch with the technicians for further assistance.


To resolve this issue, perform the how to Install ZoneAlarm Antivirus instructions as given below.

  • Change the Firewall Settings of your Antivirus program.
  • There are three modes present under Firewall:
  • High-Security Mode
  • Medium Security Mode
  • Blocked Zone
  • To access the firewall, select the Antivirus & Firewall option.
  • Click the Slider available near the Advanced Firewall option to enable it.
  • Under Firewall Settings, you can change the IP Address or the Subnet from a Security Zone.
  • Save the settings after modifying it. Check if the Firewall now blocks all Spyware/Malware.


Can't Get Streaming Video to Work With Zonealarm Antivirus Running

  • A few of the streaming programs will need access rights to pass through the Firewall and play.
  • So, carry out the following process to grant access rights.
  • Launch the ZoneAlarm program on your system and select the Antivirus & Firewall option.
  • Tap the Settings option under the Advanced Firewall Section.
  • Choose the Advanced Settings option. Highlight the checkbox near the Uncommon Protocols At High-Security option.
  • Click OK and close the Antivirus program using the Close button.
  • Close the video you wanted to play and open it again after a few seconds.
  • Setting the Internet Zone to Medium Setting will also help solve this problem.
  • The video will now play properly.

I'm Having Problems Sending Or Receiving Emails

  • Make use of the following solutions to solve the Email issue.
  • Your email software might need Server Rights at times. To turn it on, go to the Program Control option and select the Programs menu.
  • Search for your Email software and navigate to the Server column. Select the Options option.
  • Give access to the Email software for particular ports alone.
  • Few Email software will need access rights for more than one component. To grant it, go to the Support menu and click the Knowledge Base option.
  • If you have recently updated your Antivirus program, then the Security Settings would have changed. Modify it to send and receive Emails properly.
  • Check if some other software is the proxy for your Email software. If so, then you have to delegate the appropriate rights.

I can't print with ZoneAlarm running

  • Make sure you have allowed all the printer-related entries in the Programs section of Zonealarm Extreme Security.
  • Open the Command prompt dialog box on your Windows computer by pressing the Windows + R keys on your keyboard.
  • Type cmd and hit Enter.
  • Key in ipconfig and then hit Enter again.
  • Your IP address and the Subnet mask appears.
  • On the ZoneAlarm software setup page, click the Firewall tab.
  • Now, select the Zones tab and then give a click on the Add button.
  • Choose the Subnet option and then provide your printer’s IP address and Subnet mask.
  • This will allow you to print from your computer.

I cannot access my VPN connection while running ZoneAlarm

Custom applications such as L2TP, PPTP and SOCKS5 VPN connections will not work with ZoneAlarm. The VPN connection error usually occurs due to the security features of the ZoneAlarm software.

  • Launch the ZoneAlarm software and click the Antivirus and Firewall box.
  • On the next screen that opens, locate the Advanced Firewall option.
  • Click Settings beside the option.
  • You can see the General settings screen. Find the Allow VPN Protocols option and then checkmark the how to Install ZoneAlarm Antivirus box next to it.
  • Do not forget to click OK to apply the changes made.
  • To add a specific VPN server, click the View Zones option next to the Advanced settings tab.
  • Click the Add tab and then select the IP address option.
  • Set the Zone to Trusted.
  • Provide the IP address of your VPN, then specify its name, and click OK.
  • Similarly, you can also add an IP range to the software.
  • Check whether you can connect to your VPN.


ZoneAlarm does not remember my settings

  • Launch the ZoneAlarm software.
  • Click the Tools drop-down menu on the main setup page.
  • Choose Preferences. A list of options will be displayed.
  • Select the Reset to Default option.
  • Restart your computer after the reset to apply the changes made.
  • If the issue persists, proceed with the steps below.
  • Find the ZoneAlarm icon and right-click it.
  • Select the Shutdown option. Start ZoneAlarm again.
  • All the changes in the ZoneAlarm settings will be made permanent.
  • Shut the computer down and turn it on again after a few seconds.
  • This should solve the issue.

ZoneAlarm uses a lot of CPU or memory resources

  • You can effortlessly overcome this issue by upgrading the antivirus software to its latest version.
  • Check whether your CPU is overloaded by opening the task manager on your computer.
  • If so, you need to end certain processes which consume a lot of memory.
  • Check whether you are using a web-based proxy system and disable it.
  • This will affect your internet speed and CPU operation.

ZoneAlarm is displaying pop-ups with just a process id, or an unknown

  • Close the antivirus application as an administrator and then restart it.
  • Now turn off the services in the service manager.
  • Try to secure your computer by making a few changes to the security settings.
  • Modify the required service in the settings section of the software.
  • Now reboot the application and verify whether the issue persists or repeat how to Install ZoneAlarm Antivirus steps.